Billing Operations Manager
4 days ago
Our client is a leading international law firm headquartered in London, with offices in Brussels, Hong Kong and China. They have over 1000 staff and are now looking to recruit an Accounts Assistant to join their team on a permanent basis.
They are now looking to recruit an Billing Operations Manager. This role is responsible for delivering a first-class billing service to the firm including to our clients, managing and developing the billing function and ensuring we have the right roles andstructure in place to meet the needs of the firm today and looking forward. The role will report to the Head of Finance Operations.
**Responsibilities**
- Design, develop and implement the billing objectives for the firm.
- Streamlining effective billing processes across the firm.
- Manage and control the firm’s client billing (including e-billing), WIP and debt.
- Support pricing decisions and rate negotiations.
- Ensure the partners are receiving responsive and commercially sound financial service.
- Manage, train, and develop a team of cost clerks ensuring they comply with the firm’s accounting policies and procedures.
- Keep abreast of industry trends and developments, through a strong network of external contacts both within and outside the legal sector, and make considered recommendations, as appropriate.
- Engage and drive a high performing culture across the billing function (cost clerks and executive assistants).
- Responsible for the completion of the annual performance reviews of direct reports.
- Work with L&D colleagues to review costs development and training to ensure it is fit for purpose and aligned to the firm’s objectives.
- Responsible for the completion of the annual performance reviews of direct reports.
- Developing a succession and progression plan for the costs team to ensure we have a talent pipeline.
- Developing an agile and responsive billing function ensuring teams are resourced effectively to deliver exceptional client service.
- Manage all aspects of the employee life cycle for the costs team, partnering with the HR Advisory team where required.
- Deliver a high-quality billing and collections process to all partners and monitor the effectiveness of client billing and collection processes. Initiate improvements to enhance the quality of service, report regularly on positions and escalate increasingclient exposures as appropriate.
- Work collaboratively with the Costs Manager and e-billing Manager to deliver an efficient and effective working capital management process which is consistent with the agreed process design.
- Work collaboratively with the Head of Executive Assistants Manager & Senior Executives Assistants to ensure a consistent level of billing service is provided to the partners.
- Be familiar with all billing rules and be prepared to support and advise cost clerks in the team. Take responsibility for own and team’s compliance with billing rules and other firm policies.
- Support Head of Finance Operations with WIP management & monthly reporting on WIP days.
- Manage the billing write off process and ensure any material amounts are brought to the attention of the Head of Finance Operations.
- Manage unbilled disbursements account balance process and disbursements written off on a monthly basis and investigate any significant movements.
- Responsible for billing training for costs and executive assistants.
- Development and engagement of the costs clerks.
- Recruitment of any approved headcount.
- Provide high quality, proactive advice and guidance to Partners and members of Business Services on the billing function and service.
- Provide strategic management information to the Head of Finance Operations and FD, when required.
- Share best practice with the billing function and work towards a consistent approach, wherever possible.
- Adapt and evolve the billing function in response to market, client and firm requirements.
- Work closely with the wider Business Services teams to ensure the billing function is aware of developments that may have an impact e.g., new technology rollouts.
- Work on ad-hoc projects within the Billing Services remit.
- Experience of working in a similar role within a professional services environment (ideally legal)
- Client focused - with the ability to adapt approach and service to meet the needs of clients
- Ability to build strong business relationships with internal and external contacts.
- Experience of managing a team of cost clerks.
**Important Notice
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