Telecom Billing Operations Manager
3 weeks ago
As the Telecom Billing Operations Manager at MIW Group Ltd, you will be responsible for overseeing all aspects of our telecom and mobile billing operations. Ensuring accuracy, efficiency, and adherence to industry standards is key in this role.
You will lead our exceptional billing team, managing daily billing operations and support to maintain excellence in service delivery. Key responsibilities include:
- Billing Operations Management:
• Oversee the end-to-end telecom billing process using aBillity billing platform.
• Ensure timely and accurate generation of invoices for all telecom services.
• Maintain data in the billing system to suit business needs.
• Monitor customer usage and alerting procedures.
• Manage CDR imports for all billing suppliers. - Data Analysis and Reporting:
• Analyze billing data to identify trends, discrepancies, and opportunities for improvement and provide recommendations based on this.
• Generate regular and ad-hoc reports for management and stakeholders.
• Prepare monthly reports and challenge current reporting methodology to improve quality.
• Produce dealer and staff commissions reports.
• Identify opportunities to improve data accessibility for streamlined company-wide data access. - Customer Support:
• Address and resolve customer billing inquiries and disputes in a timely manner.
• Collaborate with sales and support teams to ensure a seamless billing experience for clients.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.
• Liaise with Credit Control to address any outstanding issues to secure timely payments. - Compliance and Audit:
• Ensure compliance with industry regulations and company policies.
• Implement and maintain billing controls to prevent errors and fraud.
• Overlook procedures of best practices and standards.
• Review existing processes and internal reports to standardize, simplify, and automate.
The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.
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