Technical Support Officer
7 months ago
Contract to start ASAP until 08-03-24 with a possible extension.
**Attention to detail and experience of using a variety of IT systems is required.**
**Job Purpose**
Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.
**Responsibilities**
Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery.
Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required.
To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care.
Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services.
Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator.
Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager.
Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service.
To provide comprehensive and high quality technical specialist services administrative support to individual, and at times, various services, across the Client.
To show flexibility in adapting to delivery of different functions at a variety of locations, to meet varying demands.
To provide more general support to service areas if the need arises.
Resolve complex financial queries (including payment enquiries) and ensure appropriate financial controls are in place.
Ensure compliance with Financial Regulations with respect to budget commitments and payments (including any petty cash, voucher, or pre-paid card system).
RQ1153305-01-24
**Salary**: £13.39 per hour
Work Location: In person
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