Technical Support Officer

3 days ago


London, United Kingdom Trust Payments Full time

Trust Payments have an exciting opportunity for a **Technical Support Officer** to join the team.

Location: London

**Salary**: Competitive + Benefits

**About Us**:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading FintechPayments group.

**Technical Support Officer
- **The Role:
The **Technical Support Officer** will provide second-line support to our customers and partners. You will always practise excellent customer service, via multiple channels - with a particular ‘champion’ role to play regarding our new and growing productoffering in the retail space.

You will be responsible for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required.

**Technical Support Officer
- **Key Responsibilities:

- Assisting Trust Payment’s customers & partners in the technical operation of their till systems, banking, and merchant services accounts
- Assisting Trust Payment’s customers during the integration of their website and/or retail payments equipment / functionalities
- Dealing with customer escalations
- Record details of enquiries, comments and details of action taken via the Zendesk tool
- Liaising with banks and development partners
- Contribute to meetings with the Technical Support team as required (on-going issues, team huddles etc.)
- Keep the Technical Support management team updated on support issues, and request assistance where needed
- Contribute to the 24/7 support model on a rotational basis with the team
- Taking on ad-hoc tasks when required
- Comply with all legislation and codes of practice appropriate to the role
- Comply with the Health and Safety at work Act (1974) and relevant directives in all activities.
- Compliance on all relevant aspects of the Data Protection Act as appropriate to the role.

**Technical Support Officer - **You:

- Experience within the Payments sector
- Knowledge of card payment life cycle
- Strong customer orientation
- Ability to communicate at both high and detailed levels
- Computer literacy, Microsoft Office, Zendesk, Salesforce, Document Management System (DMS), Data handling, record keeping
- Similar role in a service orientated company

**Technical support Officer**:

- Web Technologies Knowledge desirable:

- Java Script / JSON
- PHP
- HTML
- XML
- Strong analytical skills
- Ability to always perform the role of a good ambassador for the organisation
- Good listener: listens and is aware of other peoples’ point of view
- Self-motivated; ability of individual to work without close supervision and address problems in a collaborative environment
- Ability to work as part of a close team
- Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment
- Ability to work under pressure

**Technical Support Officer - **Benefits:

- Opportunity to be part of a rapidly scaling and market leading Fintech business
- Health and Wellbeing ethos
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance

We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardlessof race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

To submit your CV for this exciting **Technical Support Officer** opportunity, please click ‘Apply’ now



  • London, United Kingdom Deekay Technical Full time

    1. To develop and maintain high quality administrative and management information systems to support the work of the team, and ensure that all key project documentation is filed in accordance with council procedures. 2. To work in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the...


  • London, United Kingdom Trust Payments Full time

    Trust Payments has an exciting opportunity for a **Technical Support Officer** to join the team. Location: London **Salary**: Competitive + Benefits **About Us**: Trust Payments s a global unified payment technology group formed in 2019 bringing technology and financial services into an omnichannel solution. The new business model has enabled Trust...


  • London, United Kingdom Insight Executive Group Limited Full time

    Insight Executive Group are delighted to be working with a central government body who are looking to recruit a Technical Support Officer. This is a Permanent position with a salary up to £40,604 for an ASAP start. The successful Technical Support Officer will work with the building services (mechanical, electrical, public health, and...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    IT Technical Support London £30,000 to £35,000 DOE + Holiday + Pension + Additional Benefits Excellent opportunity for an IT technical support professional to join a prestigious financial consultancy offering outstanding training and progression opportunities to advance your skillset and career. An established consultancy with a Global presence, this...


  • London, United Kingdom Morgan Hunt Full time

    Morgan Hunt is currently looking for a Technical Support Officer based in Guildford. This role is hybrid with 2 days at home and 3 days in the Guildford Offices. Job Title - Technical Support Officer Location - City of London Rate - 21-24.50 per hour (Umbrella) Contract - 6 months with the possibility to go permanent **Responsibilities for Technical...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Technical Support Officer Hillingdon £17 per hour Full Time Contract ( 4 months long) Novax Recruitment is actively seeking a Business Support Officer in Southwark. This is a contract without a scope for extension working full time hours. The job: - Respond to customer queries and escalate issues and messages to the technical managers and professional...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Technical Support Officer Redbridge £14 per hour Full Time Contract (5 months+) Novax Recruitment is actively seeking a Technical Support Officer based in Redbridge. This is a temporary contract working full time hours. Responsibilities include: - Arranging and managing meetings and trips - Being the first point of contact in an organisation Skills...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Support Advisor** **_London, Hammersmith (REMOTE)_** **£25,000 per annum + Excellent Benefits + Remote Working + Progression Opportunities** This is an excellent opportunity to join a rapidly expanding and ambitious business, within a Technical Support Advisor position. Within this role, you will have a real chance to develop your skills and...


  • London, United Kingdom G.WORRALL & SON LIMITED Full time

    **PURPOSE OF THE JOB** The post-holder will provide high quality technical support and administrative services to the Resident Safety team. The role will be responsible for providing a range of technical, project and administrative support to Resident Safety, including updating databases and other information in an accurate and timely manner, and...


  • London, United Kingdom Tate Full time

    **Technical Support Officer / Directors Assistant** Technical Support Officer / Directors Assistant wanted for a busy Consultancy practice in Croydon. Must have a minimum of 2 years' experience, have good communication skills, good common sense and be confident. This role needs someone who can provide PA duties to a Projects Director and support to their...


  • West London, United Kingdom Colbern Limited Full time

    349760-8457-2488 NCD Technical Support Officer Hillingdon Contract £16 per hour Our client is looking for an experienced Technical Support Officer. Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Senior Technical Support Officer Hackney £22 per hour (umbrella) Full Time Contract (12 months) Novax Recruitment is actively seeking a Senior Technical Support Officer sin Hackney. This is a contract without a scope for extension working part time hours. The job: - To work as part of a team responsible for providing Technical support functions...


  • London, United Kingdom Akton Recruitment Full time

    Southwark £16 Per Hour To assist the local authority's Cleaning management team in the technical provision, organising and co-ordination of resources by providing all necessary administration support. Principal accountability's Provide administrative support to the cleaning, grounds maintenance and tree services Data entry and processing, filing and...


  • London, United Kingdom Fox Morris Group Full time

    Senior Technical Support Officer - Hackney Council (HYBRID WORKING) We are looking for a **Senior Technical Support Officer **will be based at: Knowledge of: operational and administrative office duties. Building Regulations legislation as it applies to the validation of IT programmes, specifically Microsoft programmes and be able to manipulate data Good...

  • Technical Officer

    3 days ago


    London, United Kingdom Akton Recruitment Full time

    Technical Officer 5-month contract Greenwich £18 an hour Key Responsibilities of a Technical Officer: - Technical Officer Housing Standards: - To provide specialist technical support on housing standards and home improvement and be HHSRS competent. - Be able to inspect temporary accommodation, including HMOs, used by the Council to ensure the properties...


  • London, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Hackney to assist with the appointment of a Technical Support Officer on a 2month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 17.52 22.57 per Hour Responsibilities: Implement administrative support processes that...

  • Technical Officer

    7 months ago


    London, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client for a **Technical Officer **in the City of London area. We are looking for someone who is multi skilled but predominately **Electrically biased**. You will need to have a good oversight into all 3 domains in case of cover - hydraulics and building services and mechanical. You will need to be comfortable with working...

  • Technical Officer

    7 months ago


    London, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client for a **Technical Officer **in the City of London area. We are looking for someone who is multi skilled but predominately **Electrically biased**. You will need to have a good oversight into all 3 domains in case of cover - hydraulics and building services and mechanical. You will need to be comfortable with working...


  • London, Greater London, United Kingdom Warrington Borough Council Full time

    Warrington Borough Council is seeking a skilled Technical Support Officer to join our Transport for Warrington Business Unit. This exciting opportunity offers the chance to work in a dynamic environment where you will provide technical support to our Principal Highway Engineer, ensuring the smooth delivery of highway services.We anticipate that shortlisting...


  • London, Greater London, United Kingdom Tailored Resourcing Solution Full time

    Job Description:We are seeking a highly experienced Technical Support Officer for Agricultural Products to join our team at Tailored Resourcing Solution. This role offers a unique blend of technical expertise and business acumen, requiring a deep understanding of agricultural practices and products.As a Technical Support Officer, you will provide critical...