Customer Care Coordinator

4 days ago

Stoneleigh, United Kingdom AGCO Full time

**Making a difference. That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own**

**Customer Care Coordinator FTC 5 Months**
**Hinckley - Leicestershire**

An opportunity has arisen to join the Sales department as a Customer Care Coordinator for Fixed Term Contract of 5 Months, providing Aftersales Customer Service support.

**Job Summary**:
As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support.

Customer Care Coordinator will be responsible for:

- Liaise with internal functions to support Customer Service related queries within targeted response times
- Work with internal departments to resolve issues affecting dealer after sales performance
- Follow up customer back-orders in line with order category resolution objectives
- Prioritize actions in liaison with Logistics to improve delivery promises and inform dealers accordingly
- Pro active use and follow up of the VOR backorder escalation process
- Pro active feedback to Dealers to communicate actions undertaken to resolve customer issues
- Resolution of all order line exceptions documented on Oasis Order Acknowledgments
- Handle/answer pricing queries
- Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements
- Participate in seminars and company events when required
- Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position.
- Strong communication skills and the building of effective relationships
- Familiar with Excel pivot tables and formula creation
- Basic VLookup searches
- Able to work under pressure
- Excellent problem-solving skills
- Understanding of agriculture/logistics/supply chain beneficial

**We offer the following benefits**:

- Basic salary: £competitive
- A company performance / Individual performance related bonus (5%)
- Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
- Life assurance and critical illness cover for Pension members
- 26 days holidays + statutory holidays (pro rata)
- Holiday trading
- Confidential Employee Assistance Programme for employees and their immediate family
- On-site parking

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