Customer Relations Advisor
5 days ago
To support the mortgage services business by independently and impartially completing high quality investigations of customer’s complaints with the overall objective of ensuring that the customer has received a fair and positive outcome.
Offer suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with the Customer Relations Team processes & procedures. Where redress or remedial is accepted by a customer ensure that this action is arranged andcompleted within a reasonable time.
On successful completion of the Customer Relations Team induction course be familiar with the Financial Conduct Authority’s Dispute Resolution Rules (DISP) and ensure that these principles are applied when handling customer complaints.
Understand the Group’s commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers.
**Key Activities**:
- As directed by the Senior Customer Relations Adviser thoroughly investigate and correctly resolve regulated mortgage and insurance complaints, in accordance with the current Group standards and the FCA DISP.
- Confidentially communicate with customers both verbally and in writing, ensuring that the customer has a full understanding of the matter.
- Contact the Mortgage Consultant and their Sales Manager for their comments in support of a complaint investigation and provide feedback outlining your conclusions from your investigation
- Ensure that accurate records are maintained on the internal complaints system as well as copies of all documentation and information used in support of your investigation.
- Respond positively and act upon feedback received from the Head of Customer Relations, Senior Customer Relations Adviser and Compliance reviews in order to maintain competency in the role, in accordance with the team’s training & competency scheme.
- Take ownership for continuing professional development, be prepared for all scheduled training and approach this in a positive manner.
- Actively participate in all scheduled meetings, such as weekly & quarterly team meetings and monthly 1-2-1 meetings with the Senior Customer Relations Adviser.
- Provide support to other team members by undertaking any other duties as required
**Qualifications/Experience**
**Required**:
- Appropriate mortgage examination qualification (CF, CeMAP)* and
- Appropriate complaints handling examination qualification
- or;
- A minimum of 1 years’ experience in a regulated mortgage/insurance complaint handling role is preferable.
Able to meet the Group’s Fitness & Propriety requirements
**Skills and Attributes**:
- Numerate, literate, accurate and detail conscious
- IT literate and familiar with Microsoft Office, primarily word & excel
- Excellent communication skills, both written and verbal, and the ability to deal confidently and professionally with internal and external customers
- An ability to work under pressure and to deadlines
- Adopt a flexible approach whilst also maintaining the quality of work throughout
- Able to work effectively as part of a team
- Highly motivated
- Excellent customer service skills
- Self-motivated and able to demonstrate a positive “can-do” attitude
-
Mortgage Customer Relations Advisor
1 day ago
Leighton Buzzard, United Kingdom Connells Group Full time**Customer Relations Advisor - Mortgages** **Based in Leighton Buzzard** **Your duties and responsibilities**: To support the mortgage services business by independently and impartially completing high quality investigations of customer’s complaints with the overall objective of ensuring that the customer has received a fair and positive outcome. Where...
-
Customer Relations
5 days ago
Leighton Buzzard, United Kingdom Connells Head Office Full time**Customer Relations Advisor - Mortgages** **Based in Leighton Buzzard or Milton Keynes** **Your duties and responsibilities**: To support the mortgage services business by independently and impartially completing high quality investigations of customer’s complaints with the overall objective of ensuring that the customer has received a fair and positive...
-
Customer Service Advisor
5 days ago
Leighton Buzzard, United Kingdom Response Personnel Full time**Customer Service Advisor** **Salary dependent on experience** **Hours: Monday to Friday 09.00 - 17.00** Managing a key account within the business, processing orders and taking ownerships for all calls specific to the account. **Key Responsibilities Customer Service Advisor - Respond to all queries within specific time frames - All incoming calls to be...
-
Customer Service Advisor
7 months ago
Leighton Buzzard, United Kingdom Peli Biothermal Full time**SUMMARY** The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company. Primary responsibilities are to manage sales order process through to completion. Processing into the company’s ERP and CRM system. You will be responsible for ensuring that strong relationships are built...
-
Customer Service Advisor
3 days ago
Leighton Buzzard, United Kingdom Connells Group Full time**Role - Customer Service Advisor** **Location - Leighton Buzzard, LU7** **Salary - Up to £19,500** **Days & Hours - Mon - Fri 08:30am - 5:00pm/9am - 5:30pm weekly rotating shifts** **Employment Type - Full-time, permanent **We are looking for highly motivated customer service professionals to complement our fantastic team in the Lettings Support Centre...
-
Customer Service Advisor
3 days ago
Leighton Buzzard, United Kingdom Connells Head Office Full time**Role - Customer Service Advisor** **Location - Leighton Buzzard, LU7** **Salary - Up to £19,500** **Days & Hours - Mon - Fri 08:30am - 5:00pm/9am - 5:30pm weekly rotating shifts** **Employment Type - Full-time, permanent** We are looking for highly motivated customer service professionals to complement our fantastic team in the Lettings Support Centre in...
-
Customer Service Advisor
6 months ago
Leighton Buzzard, United Kingdom Connells Group Full timeAre you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! If so, consider joining our team in **Leighton Buzzard** as a **Customer Service Advisor / Property Coordinator **where you will provide property management and tenancy administration support to branches, landlords...
-
Customer Service Advisor
5 days ago
Leighton Buzzard, United Kingdom Connells Group Full timeConnells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our **Customer Service Advisors** known locally as **Client Account Coordinators **provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses...
-
Christmas Customer Advisor
5 days ago
Leighton Buzzard, United Kingdom Boots Full timeJob Reference: 185010BR Leighton Buzzard, High Street Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Leighton Buzzard store. Available shift patterns will be discussed at interview **Need to know** We are now recruiting Christmas Customer Advisors for our Leighton Buzzard store. Available shift patterns will be...
-
Customer Service Advisor
3 days ago
Leighton Buzzard, United Kingdom CarShop Full time**Customer Service Advisor** **Salary: £21,000 - £22,800 OTE** **Location: Leighton Buzzard** **Hours: 40 per week including evenings and weekends** CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have...
-
Customer Service Advisor
7 months ago
Leighton Buzzard, United Kingdom Connells Group Full timeDo you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Bolton, where you will be working on the...
-
Customer Service Advisor
7 months ago
Leighton Buzzard, United Kingdom Connells Group Full timeDo you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Leighton Buzzard where you will be working...
-
Customer Advisor
7 months ago
Leighton Buzzard, United Kingdom Boots Full timeSummary Job Reference: - 229387BR Leighton Buzzard, High Street Permanent 15 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...
-
Customer Service Advisor
6 months ago
Leighton Buzzard, United Kingdom Connells Group Full timeDo you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? Do you want to work for a company where **90% of our progression** is done internally? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to...
-
Sales Advisor
1 day ago
Leighton Buzzard, United Kingdom Jewson Full timeWe are currently on the lookout for a talented sales person to join our team at Jewson Leighton Buzzard. We are open to all industry backgrounds as long as you have a strong sales record and are confident with customer service. Any knowledge of buildingmerchants or the experience within the industry are beneficial but not necessary **Is this role right for...
-
HR Advisor
5 days ago
Leighton Buzzard, United Kingdom Page Personnel Finance Full timeAs an HR Advisor, you will be responsible for providing support and guidance to the HR department and management team in all areas of human resources, including recruitment and selection, performance management, training and development, compensation andbenefits, employee relations etc.. This is a full time position based in Leighton Buzzard, to work for a...
-
Sales Advisor
3 days ago
Leighton Buzzard, United Kingdom Saint-Gobain Full timeWe are currently on the lookout for a talented sales person to join our team at Jewson Leighton Buzzard. We are open to all industry backgrounds as long as you have a strong sales record and are confident with customer service. Any knowledge of building merchants or the experience within the industry are beneficial but not necessary **Is this role right for...
-
Health & Safety Advisor
3 days ago
Leighton Buzzard, United Kingdom Convert Recruitment Full timeHealth & Safety Advisor 9 UK Wide locations £45,000 (DOE) About the company A major, global and well respected Construction company, based in through the UK and abroad are seeking an experienced Health & Safety Advisor to join their team. Having won a major contract and going through a period of growth, this professional organisation have a significant...
-
Customer Coordinator
3 days ago
Leighton Buzzard, United Kingdom Connells Group Full time**Client Accounts-Customer Service Advisors** **Based in Leighton buzzard** Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Leighton Buzzard. Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants.Their aimis to provide a service which...
-
Customer Advisor
5 days ago
Leighton Buzzard, United Kingdom Boots Full timeJob Reference: 179160BR Leighton Buzzard, High Street Fixed Term Full-time | Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s...