Consumer Research Assistant

2 weeks ago


Newcastle upon Tyne, United Kingdom PG Assist Full time

PG Assist Ltd requires a Consumer Research Assistant to join our existing team to be based in Longbenton, Newcastle.

This is an excellent opportunity to join our forward thinking and dynamic organisation in a consumer-focused role. PG Assist is a specialist managed service provider, and we provide support services for a large, highly respected blue-chip company, who create branded goods and services across the Globe.

Description of work
- Working within our on-site Consumer Research Team to manage research projects on behalf of our Fabric and Home Care science community.
- Preparing research samples and materials (fabrics, detergents) in a laboratory/scientifically controlled environment.
- Organizing the placement of research, including preparation of consumer test materials (e.g., creation of consumer test fabrics - products, labelling, etc).
- Creation of online surveys & questionnaires for consumer feedback.
- Managing logistics of consumer qualitative and quantitative tests - including screening/recruitment from panels, questionnaire design, data collection, product distribution etc.
- Set up & execution of research (including Visual Perception Studies - VPS) in which consumers access products and complete surveys via online questionnaires (data collection).

IT Requirements
- Setting up and managing the day-to-day maintenance of consumer research on tablets and computers.
- Use of (and preparing) digital surveys for employee/consumer testing.
- Experience working with Excel or other spreadsheet software.
- Strong familiarity with digital technology.
- Strong attention to detail.
- Ability to juggle multiple projects simultaneously and meet deadlines.
- Excellent communication skills including the ability to build relationships quickly.
- Strong teamwork skills.

What we can provide:

- Friendly working environment
- Employee Assistance Programme
- Company Pension
- Paid Sickness Absence (after a period of employment)
- Free staff parking
- Onsite catering facilities
- COVID safe working environment

Working hours typically 8am-4pm, Monday to Friday

**Salary**: From £20,300.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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