Pensions Administrator

3 months ago

Crawley, United Kingdom Equiniti Full time

Management Level

H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and

our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

This is an ideal role for someone who thrives working in a busy office environment and providing excellent outcomes for customers. The role will provide you with opportunities to learn new skills with potential to progress with the company.

**Business Function**:
Equiniti (EQ) is a leading UK Business Process Outsourcer, specialising in providing complex administration and payment solutions underpinned by world-class proprietary technology platforms. EQ has over 2,000 clients spanning the private and public sector including 50% if the FTSE 100. They process £72 billion in payments every year, handle 88 million documents, 2.6 million enquiries and pay 20% of pensioners in the UK. Their services benefit 30 million people in the UK and 180 countries around the world. Over a third of the UK population has dealt with EQ at some point during their lives. EQ is a company that has been built with strong values at the very core of their offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything they do.

**Core Duties/Responsibilities**:

- Provide frontline support by dealing with customer/ 3rd party queries via the telephone or in writing. Establishing the customer
- 's needs, explaining the options available to them and providing any risk warnings to ensure the customer understands the implications of the choices they can make.
- Provision of administration service to customers as per Service Level Agreements.
- To complete/ check casework and provide feedback to other members of the team & management.
- Monitoring and logging incoming work requests.
- Drafting of correspondence in response to customer enquiries.
- Ensure all work is conducted within the Regulatory frameworks and in line with the Treating Customers Fairly principles and approaches. Whilst also adhering to the department/client policies and procedures/ quality standards.
- Throughout the process providing excellent service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained.

**Skills Knowledge & Experience**
- Strong understanding of UK pension products and retirement options Excellent communication skills
- both written and verbal
- Delivering exceptional customer service
- Attention to detail and ability to follow defined processes and procedures
- They can develop positive and productive relationships with customers and clients
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills

**What We Offer**
- **Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP) **- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing **- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts **- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits **- The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off **- Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- **Winning together **- Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- **Training**:

- Full paid training will be provided for the role
- **Equipment**:

- all IT equipment will be provided for you to work from home

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