Digital and Social Inclusion Co-ordinator

6 months ago

Retford, United Kingdom Fidelium Health Limited Full time

**Job Purpose**

Supporting the PCN to reduce health inequalities via digital means, increasing the uptake of digital offerings by supporting citizens and patients access primary care through digital technology. The Digital and Social Inclusion Co-ordinator will provide day to day support to staff and citizens across the Primary Care Network.

This will include supporting and working on delivering and maintaining an overview of the projects schemes. Promoting the project’s offerings through outreach work, finding innovative ways to connect with existing and potential stakeholders.

Acting as first point of contact for any programme and project enquiries. The Digital and Social Inclusion Co-ordinator will be a pivotal member of the team, providing key administration activities to support the effective delivery of the programme and projects initiatives.

You will ensure the provision of information as required, for stakeholders both internal and external. This will involve writing reports, responding to corporate requirements and requests, producing and editing documents or presentations relevant to audiences.

The Digital and Social Inclusion Co-ordinator will undertake the statistical reporting, tracking and analysis to understand the impact of digital inclusion support schemes and assist with post implementation benefits realisation.

Engaging with the wider stakeholder group the Digital and Social Inclusion Co-ordinator will support delivery of the ambitions set out within the Public Facing Digital Services Strategy by actively working with patients to increase their digital awareness and support them in improving their access to digital services.

**Key Result Areas**

1. Responsible for managing and coordinating, with support from the PCN, the projects schemes to accelerate and maximise digital inclusion across the PCN.

2. To support with project schemes and initiatives at planning, development and implementation stages.

3. Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.

4. Evaluate the impact of the project’s schemes and help our track and monitor post implementation benefits.

5. Build and maintain networks, and able to command the confidence of stakeholders in the delivery of digital capabilities.

6. To share information and opportunities (funding, equipment, training etc.) with other organisations.

7. Contribute to the positive promotion of digital health tools available to people in the PCN (the NHS App and Patients Know Best) and to encourage people in managing their health, care and wellbeing.

8. Work with stakeholders to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities.

9. Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present complex issues clearly to a wide range of audiences.

10. Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the project’s impact on our workforce, citizens and volunteers as requested by colleagues.

11. Responsible for supporting the PCN’s practices in having information on websites relating to the Digital health tools. Insuring it is accurate and kept up to date.

12. Complies with the policies and procedures of the organisation.

13. Work closely alongside the rest of PCN staff on wider programme activities.

14. To coordinate and cross-promote training opportunities for PCN staff and local third sector organisations.

Person Specification

Post of Digital and social Inclusion Co-ordinator

Attribute

**How Identified**

Knowledge

**Requirements**:

- Advanced keyboard skills.
- Microsoft Office - advanced use.
- Knowledge of Primary Care Networks
- Knowledge of Digital and Social Inclusion

**Qualifications**:

- GCSE Maths or Equivalent Level
- GCSE English or Equivalent Level
- Project Management qualification or equivalent experience.

Further

Training
- Evidence of continuous professional development.
- Educated to diploma level or equivalent qualification/ experience.

Experience
- Experience of working as part of a team
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Use of initiative and judgement in difficult or complex situations
- Able to plan and organise a range of complex activities and programmes
- Self-motivated and able to work without supervision
- Ability to prioritise a diverse workload and deliver to deadlines
- Problem solving skills in an administrative setting
- Able to communicate with a wide range of people
- Ability to negotiate.
- Ability to act and work flexibly and on own initiative.
- Ability to concentrate in stressful situations and when interrupted.
- Professional r

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