Customer Assistant

3 weeks ago

Merthyr Tydfil, United Kingdom Marks & Spencer Full time

**Proposed End Date: 27.05.23**

**Working Pattern**
Thursday: 16:30 - 20:30
Friday: 16:30- 20:30
Saturday: 13:00 - 19:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

Merthyr Tydfil, MID GLAMORGAN, WALES;
Merthyr Tydfil

  • Customer Assistant

    1 month ago

    Merthyr Tydfil, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Merthyr Tydfil. Vue Merthyr has 10 screens and is conveniently located in the Merthyr Tydfil Leisure Village. Our cinema is a five minute walk from the train station and the main bus station. **ACT 1 - WHAT...

  • Customer Assistant

    2 weeks ago

    Merthyr Tydfil, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Merthyr Tydfil. Vue Merthyr has 10 screens and is conveniently located in the Merthyr Tydfil Leisure Village. Our cinema is a five minute walk from the train station and the main bus station. **ACT 1 - WHAT...

  • Customer Assistant

    5 days ago

    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Vue Full time

    THE TRAILER - THE ROLEWe are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Merthyr Tydfil.Vue Merthyr has 10 screens and is conveniently located in the Merthyr Tydfil Leisure Village. Our cinema is a five minute walk from the train station and the main bus station.ACT - WHAT YOU'LL BE DOINGAs a...

  • Customer Assistant

    4 weeks ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** The work pattern for this vacancy: Wednesday - 1800-2200 Thursday - 1700-2200 Friday - 1500-2200 Saturday - 1600-2100 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** Below is the working pattern for this vacancy. Sunday 11:00-16:30 Wednesday 16:00-22:00 Thursday 16:00-22:00 Saturday 12:00-16:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Assistant

    1 day ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** The work pattern for this vacancy: Wednesday - 1800-2200 Thursday - 1700-2200 Friday - 1500-2200 Saturday - 1600-2100 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Assistant

    7 days ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** Work Pattern: Week 1 Sunday - 06.00-1400 Tuesday - 1400-2200 Thursday - 0400-1200 Friday - 0400-1200 Week 2 Monday-1400-2200 Wednesday - 0400-1200 Thursday - 1400-2200 Saturday - 0400-1200 **Under 18 disclaimer** **Purpose** - To deliver a great shopping experience for their customers, putting...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

    SummaryOperations AssistantAll the detailsBelow is the working pattern for this vacancy. Sunday 11:00-16:30Wednesday 16:00-22:00Thursday 16:00-22:00Saturday 12:00-16:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

    SummaryOperations AssistantAll the detailsBelow is the working pattern for this vacancy. Sunday 11:00-16:30Wednesday 16:00-22:00Thursday 16:00-22:00Saturday 12:00-16:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    2 weeks ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Monday 05:00-09:00 Wednesday 05:00-09:00 Thursday 05:00-09:00 Friday 05:00-09-00 Saturday 05:00-09:00 Due to the working hours within this vacancy all applicants must be over the age of 18 years **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...

  • Customer Assistant

    2 months ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Week 1 Sun 10:00-15:00 Tue 11:45-17:00 Wed 09:00-14:15 Fri 08:30-14:00 Week 2 Mon 13:00-17:00 Tue 08:30-16:00 Fri 11:00-15:00 Sat 12:45-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    3 days ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **All the details** Work Pattern: Sunday 14:30-18:30 Monday 18:00-22:00 Wednesday 18:00-22:00 Thursday 18:00-22:00 Monday 18:00-22:00 Wednesday 18:00-22:00 Thursday 18:00-22:00 Saturday 17:00-21:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    2 weeks ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: WK1 SUN 10:30 15:00 MON 16:00 20:00 TUE 12:00 16:00 FRI 1200 1700 WK2 MON 16:00 20:00 TUES 12:00 17:00 THUR 10:00 14:00 SAT 11:30 16:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    2 weeks ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: WK1 MON 08:00 13:15 WEDS 11:00 16:15 FRID 14:45 20:00 SAT 12:45 - 18:00 WK2 SUN 11:00 16:15 WEDS 11:00 16:15 THURS 09:00 14:15 FRI 14:45 - 20:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    1 day ago

    Merthyr Tydfil, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Week 1 Sun 10:00-15:00 Tue 11:45-17:00 Wed 09:00-14:15 Fri 08:30-14:00 Week 2 Mon 13:00-17:00 Tue 08:30-16:00 Fri 11:00-15:00 Sat 12:45-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, United Kingdom Marks & Spencer Full time

    **Proposed End Date: 27.05.23** **Working Pattern** Wednesday: 16:30 - 20:30 Thursday: 16:30 - 20:30 Saturday: 13:00 - 19:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, United Kingdom Marks & Spencer Full time

    **Proposed End Date: 27.05.23** **Working Pattern**: Sunday: 10:00 - 16:00 Monday: 16:30 - 20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, United Kingdom Marks & Spencer Full time

    **Proposed End Date: 27.05.23** **Working Pattern** Wednesday: 16:30 - 20:30 Thursday: 16:30 - 20:30 Saturday: 13:00 - 19:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, United Kingdom Marks & Spencer Full time

    **Proposed End Date: 27.05.23** **Working Pattern**: Sunday: 10:00 - 16:00 Monday: 16:30 - 20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    3 weeks ago

    Merthyr Tydfil, United Kingdom Marks & Spencer Full time

    Proposed End Date: 29.04.2023 Working Pattern Sunday: 07:30-11:30 Tuesday: 04:30-08:30 Wednesday: 04:30-08:30 Saturday: 04:30-08:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...