Customer Assistant

3 weeks ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

Summary

Operations Assistant

All the details

Below is the working pattern for this vacancy.

Sunday 11:00-16:30
Wednesday 16:00-22:00
Thursday 16:00-22:00
Saturday 12:00-16:00

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, it's strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Customer Assistant

    5 days ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Vue Full time

    THE TRAILER - THE ROLEWe are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Merthyr Tydfil.Vue Merthyr has 10 screens and is conveniently located in the Merthyr Tydfil Leisure Village. Our cinema is a five minute walk from the train station and the main bus station.ACT - WHAT YOU'LL BE DOINGAs a...

  • Customer Assistant

    3 weeks ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern: Sunday 14:30-18:30Monday 18:00-22:00Wednesday 18:00-22:00Thursday 18:00-22:00 Monday 18:00-22:00Wednesday 18:00-22:00Thursday 18:00-22:00Saturday 17:00-21:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    2 months ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

    All the detailsThe work pattern for this vacancy is: Week 1Sun 10:00-15:00Tue 11:45-17:00Wed 09:00-14:15Fri 08:30-14:00Week 2Mon 13:00-17:00Tue 08:30-16:00Fri 11:00-15:00Sat 12:45-18:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    1 month ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:WK1SUN 10:30 15:00MON 16:00 20:00TUE 12:00 16:00FRIWK2MON 16:00 20:00TUES 12:00 17:00THUR 10:00 14:00SAT 11:30 16:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face...

  • Customer Assistant

    3 weeks ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:WK1SUN 10:30 15:00MON 16:00 20:00TUE 12:00 16:00FRIWK2MON 16:00 20:00TUES 12:00 17:00THUR 10:00 14:00SAT 11:30 16:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face...

  • Customer Assistant

    1 month ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:WK1MON 08:00 13:15WEDS 11:00 16:15FRID 14:45 20:00SAT 12:4- 18:00WK2SUN 11:00 16:15WEDS 11:00 16:15THURS 09:00 14:15FRI 14:4- 20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    3 weeks ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

    All the detailsThe work pattern for this vacancy is: Week 1Sun 10:00-15:00Tue 11:45-17:00Wed 09:00-14:15Fri 08:30-14:00Week 2Mon 13:00-17:00Tue 08:30-16:00Fri 11:00-15:00Sat 12:45-18:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    4 weeks ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern: Sunday 14:30-18:30Monday 18:00-22:00Wednesday 18:00-22:00Thursday 18:00-22:00 Monday 18:00-22:00Wednesday 18:00-22:00Thursday 18:00-22:00Saturday 17:00-21:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    3 weeks ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:WK1MON 08:00 13:15WEDS 11:00 16:15FRID 14:45 20:00SAT 12:4- 18:00WK2SUN 11:00 16:15WEDS 11:00 16:15THURS 09:00 14:15FRI 14:4- 20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    4 weeks ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy:Wednesday Thursday Friday Saturday PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all...

  • Customer Assistant

    5 days ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Marks & Spencer Full time

    Anticipated End Date: 26/08/2023Working PatternSunday: 14:30 - 18:30Thursday: 18:00 - 22:00Friday: 18:00 - 22:00Saturday: 17:00 - 21:00Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom Castle Bingo Full time

    We currently have an exciting opportunity to join our Customer Experience Team at our Merthyr club.You will be enthusiastic, committed and driven to deliver an exceptional customer visit experience.You will be flexible in your approach, prepared to learn new skills and be willing to work across all departments of the business with a emphasis on Catering.We...

  • Catering Assistant

    5 days ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom Acorn Recruitment Limited Full time

    Job title: Catering AssistantLocation: Merthyr Tydfil (Rhydcar)Salary: £10.90 per hourHours: Monday to Friday, 8am to 2pmAcorn by Synergie is currently seeking a Catering Assistant on behalf of their client, to work on a full-time temporary basis in the Merthyr Tydfil area.As a Catering Assistant, your duties will include:Deliver food trolleys Wait on...

  • Branch Assistant

    5 days ago


    Merthyr Tydfil, Merthyr Tydfil, United Kingdom National Plastics - SBD Full time

    EPW1_Job Title:Branch AssistantLocation:Merthyr TydfilHours: 07:30 - 16:30 Monday to Friday, 07:30 - 11:30 every alternate SaturdayWho are we?With nearly 30 branches nationwide and endless opportunity for personal progression, working with National Plastics is an exciting prospect. We supply quality plastic building products to the trade and public,...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom H & R Lettings Full time

    We are seeking a detail-oriented and organized Property Management Assistant to join our team. As a Property Management Assistant, you will provide administrative support to the property management team and assist with various tasks related to property operations.'''Responsibilities''' Assist with tenant communication and inquiries, providing excellent...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom Lightning Solutions Full time

    Lightning Solutions (Wales) Ltd is an equal opportunity employer;Position: Administration Assistant.Place of Work: Lightning Solutions (Wales) Ltd - Merthyr Tydfil.Hours of work: 40 hours per week. 9am-5pm (1-hour unpaid lunch break).Rate of pay: £10.50 per hour.Duties: Confidently deal directly with customers though various means; telephone,...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom Forest Holidays Full time

    We have an exciting opportunity available for an Operations Assistant to join our team working full time, 40 hours per week, 5 days out of 7. In return we will offer you a competitive salary, a place to develop your skills in a growing company and the chance to work in some of the UK's most stunning forest environments.Open all year round, our Operations...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom Brecon Mountain Railway Full time

    We are looking for an experienced Administration Assistant to join our team and help to deal with the day-to-day operations of our office.Main duties include:- answering phone calls- dealing with customer enquiries- managing bookings- regular cover at the Ticket Office & Gift Shop.Full training will be provided on the booking system and gift shop...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom BikePark Wales Full time

    Job description Job Title: Visitor Welcome Assistant Reporting to: Visitor Welcome Manager Supervisory Responsibilities: NoneAbout BikePark WalesBikePark Wales is the UK's number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff. The park is now an internationally...


  • Merthyr Tydfil, Merthyr Tydfil, United Kingdom Ramsdens Financial Ltd Full time

    37.5 hours per week. (5 days per week Monday to Sunday)Competitive market rates of pay, Bonus Scheme, 28 days holiday increasing to 33 (with service), Birthday Holiday, Uniform allowance supplied, Company Pension Scheme, Staff Discount scheme, Comprehensive induction programme and opportunities for staff development, Employee Recognition Scheme, fully...