First Line Support

3 weeks ago


Wolverhampton, United Kingdom Adecco UK Full time

**Excellent NEW Role Available**

**First Line Customer Support**

**Full Time - Based in Wolverhampton**

**£9.90 per hour**

**Rota Basis - Working hours between 5:00am - 11:00pm**

**Temporary to permanent**

Our client is currently recruiting for a Customer Service Advisor to join their progressive company based in Wolverhampton. This is a fantastic opportunity to join a growing business that offers flexibility and hybrid working. If you have customer service experience, then this role could be for you

**Role Summary**
- Acting as the first point of contact to both internal and external customers.
- Managing incoming telephone calls/queries to client SLA standards.
- Managing outgoing telephone calls/queries.
- Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.
- Maintain high level of first-time fix rate to achieve Service Desk targets.
- Maintain detailed and accurate records of actions taken to support the incidents resolution.
- Maintain clear communication in line with company guidelines.
- Identify major incidents and escalate where required.
- Monitor all outstanding tickets and proactively manage personal workload.

**Ideal Criteria**
- Experience in a similar role is ideal bringing transferable customer service skills.
- Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard.
- Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner.
- Excellent people skills are essential.
- Ability to manage own workload and take a proactive
- Willingness to provide flexibility with shift rota patterns, as required by the business

**Further Details**
- You will be provided with a rota in advance of your shifts, which will be of a varying hours and pattern. Rota will include 5 working days with 2 rest days however the rest days may not be consecutive.
- Flexibility around scheduling patterns is required to ensure service levels are maintained and hours are allocated fairly.

Adecco are an equal opportunities employer and recruitment agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Yasmine Beddall



  • Wolverhampton, United Kingdom Adecco Full time

    **Excellent NEW Role Available** **First Line Customer Support** **Full Time - Based in Wolverhampton** **£9.90 per hour** **Rota Basis - Working hours between 6:00am - 11:00pm** **Temporary to permanent** Our client is currently recruiting for a Fist Line Customer Support Advisor to join their progressive company based in Wolverhampton. This is a...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The **Group Head of First Line Risk and Control **for Operations is a brand new role reporting into the Deputy Chief Controls Officer, has direct line management accountability and responsibility for a larger multi-site team. The Operations Control and Assurance function are a specialist team, who provide independent assurance across the...


  • Wolverhampton, United Kingdom First Class Support Full time

    **First Class Support **provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support specialists that are passionate about making a difference to the lives of people studying higher education courses across the UK. Due to continued expansion, we are looking to galvanise our...

  • Mobility Trainer

    4 weeks ago


    Wolverhampton, United Kingdom First Class Support Full time

    First Class Support: provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support workers that are passionate about making a difference to the lives of people studying higher education courses across the UK. Due to continued expansion, we are looking to galvanise our team of...


  • Wolverhampton, United Kingdom Wolverhampton Wanderers FC Full time

    *** **JOB TITLE**:First Team Video Scout** **DEPARTMENT: Scouting and Recruitment** **REPORTS TO: Head of Scouting / Senior Recruitment Lead** **LOCATION**:Predominantly home based with local / regional / national travel** **HOURS: Full time, flexible working hours required (evenings and weekends)** **DATE: February 2024** **We are Wolves; progressive,...

  • 1st Line Support

    1 month ago


    Wolverhampton, United Kingdom BCT Resourcing Full time

    Position: 1st Line IT Support Location: West Midlands **Salary**: £28000 - £32000 per annum Our client is looking to recruit a 1st Line Support to be based in West Midlands. The Role & Responsibilities: Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior Ensure all calls are logged into the help desk system and...

  • Line Operator

    4 days ago


    Wolverhampton, United Kingdom Proactive Personnel Ltd Full time

    PLATING LINE OPERATORS -** IMMEDIATE PERMANENT POSITIONS **Salary up to £37,044 for nights / Night OR Day Shifts available / Working Monday to Friday only NO WEEKEND WORKMAIN DUTIES AND RESPONSIBILITES:You will be working in a department to service the plating of high spec brass components. Working on Brass, Chrome and Nickel to a higher than industry...

  • 2nd Line Engineer

    1 month ago


    Wolverhampton, United Kingdom Chapman Tate Associates Full time

    **Job Advert** Job Title - **2nd Line Technical Support Analyst** Location - **Wolverhampton** Salary - **£22k - £32k + Benefits** Contract - **Permanent** The role consists of assisting clients via remote support with escalated tickets, providing continual support to the service desk analysts and junior second line team, being able to adapt to any...


  • Wolverhampton, United Kingdom Adecco Full time

    **First Line Customer Support** **Full Time - Based in Wolverhampton** **£9.90 per hour** **Rota Basis - Working hours between 6:00am - 11:00pm** **Temporary to permanent** Our client is currently recruiting for a Customer Service Advisor to join their progressive company based in Wolverhampton. This is a fantastic opportunity to join a growing...

  • Line Operator

    3 days ago


    Wolverhampton, United Kingdom Proactive Personnel Ltd Full time

    PLATING LINE OPERATORS - ** IMMEDIATE PERMANENT POSITIONS ** Salary up to £37,044 for nights / Night OR Day Shifts available / Working Monday to Friday only NO WEEKEND WORKMAIN DUTIES AND RESPONSIBILITES: You will be working in a department to service the plating of high spec brass components. Working on Brass, Chrome and Nickel to a higher than industry...


  • Wolverhampton, United Kingdom First Military Recruitment Full time

    **DC508 - Marketing and Commercial Coordinator [Part Time]** **Location - Wolverhampton** **Salary - £14,000** **Overview**: First Military Recruitment is working in partnership with our client to recruit Marketing and Commercial Coordinator to join their on-site team at the Mander Centre in Wolverhampton. The Coordinator will support the Marketing Manager...


  • Wolverhampton, United Kingdom Churchill Support Services Full time

    **About us**: We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do. We consistently strive to offer a working environment that makes our employee’s feel valued and...

  • Line Chef

    3 days ago


    Wolverhampton, West Midlands, United Kingdom Marston's PLC Full time €5

    Pub Holly Bush Inn Overview We’re on the lookout for a Line Chef to join our team! It’s time to turn up the heat! Turn your hand to new skills or showcase existing ones. In our kitchens you’ll be part of a team that is obsessed with creating great experiences for our guests. Our kitchen is where it’s at: With your proactive and positive...


  • Wolverhampton, United Kingdom Anderson Scott Solutions Full time

    **Graduate Support Consultants x15** **£24,000- £27,000 plus excellent benefits** **Permanent Positions** **Wolverhampton** **Interviewing now to start in June 2022** - Are you a Graduate with Accountancy / Finance / IT / Business or similar degree? - Do you want to receive excellent training within a market leading sector? - Have you got real life...


  • Wolverhampton, Wolverhampton, United Kingdom Thomas Telford UTC Full time

    Thomas Telford UTC Thomas Telford UTC is a high performing secondary academy and a member of one of the highest performing MATs in the country. We expect and strive for the highest standards in everything we do and all staff, in both teaching and support roles, have a part to play.Our VisionThomas Telford UTC was established in September 2020 to provide the...


  • Wolverhampton, United Kingdom Churchill Support Services Full time

    01 / 02 / 2024 Female Security Officer **Location**: Wolverhampton, West Midlands **Position**: Female Security Officer **Employment**: 12 hour shift Night shift **Salary**: £10.91 an hour **Post Date**: 01 / 02 / 2024 **About us**: We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst...

  • Mfl Teacher

    1 day ago


    Wolverhampton, United Kingdom First for Education Full time

    First For Education are looking to recruit Modern Foreign Teachers for a variety of roles within the Secondary Sector in Wolverhampton. We are looking for an enthusiastic and ambitious people to join our agency for a position supporting the needs of the school and its pupils throughout the Secondary Sector. We have a range of Full-time and Part-time...

  • Science Teacher

    1 day ago


    Wolverhampton, United Kingdom First for Education Full time

    First For Education are looking to recruit Science Teachers for a variety of roles within the Secondary Sector in Wolverhampton. We are looking for an enthusiastic and ambitious people to join our agency for a position supporting the needs of the school and its pupils throughout the Secondary Sector. We have a range of Full-time and Part-time vacancies...

  • Science Teacher

    16 hours ago


    Wolverhampton, United Kingdom First for Education Full time

    First For Education are looking to recruit Science Teachers for a variety of roles within the Secondary Sector in Wolverhampton.We are looking for an enthusiastic and ambitious people to join our agency for a position supporting the needs of the school and its pupils throughout the Secondary Sector.We have a range of Full-time and Part-time vacancies...

  • Mfl Teacher

    16 hours ago


    Wolverhampton, United Kingdom First for Education Full time

    First For Education are looking to recruit Modern Foreign Teachers for a variety of roles within the Secondary Sector in Wolverhampton.We are looking for an enthusiastic and ambitious people to join our agency for a position supporting the needs of the school and its pupils throughout the Secondary Sector.We have a range of Full-time and Part-time vacancies...