Operations Team Internship

1 month ago

Edinburgh, United Kingdom Ember Full time

**About Ember**:
We're building the future of public transport — convenient, connected, affordable and zero-emission. Our goal is to make it easier to get from A to B with Ember than it is with your own car.

We’ve already demonstrated that it's possible to use electric buses more intensively than anyone else in the world. This leads to a massive emissions reduction and is only possible because we control the full-stack and integrate it tightly together. That includes the tech platform, the charging infrastructure and the vehicles themselves. This also means we’re providing a much better passenger experience with innovative features like demand-responsive stops.

We’ve come a long way but we’re still operating on a micro scale, with two routes and 24 buses. The challenge is to scale this 100x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve already successfully raised equity from some of Europe’s leading climate VCs and secured a large debt facility from our ethical banking partner, so we’re looking to build a team that can help us take things to the next level.

**The role**:
This role is all about learning through doing, joining an existing team that takes care of day to day Operations. In the first instance, we're looking for generalist Interns who are keen to get to grips with **all** aspects of the Operational side of the business.

Sometimes that will mean troubleshooting, but after every fire you'll take a step back and think about how to help the team design and implement a process that could have dealt with the issue proactively.

**What you will do**

We're still very much a scale-up, so your role will be broad. At a minimum it will include:

- Day to day involvement in vehicle, driver and route management
- Looking after our customers across multiple channels
- Helping to manage vehicle and charger maintenance
- Assisting with the planning of future routes and expansion

You'll be engaging with a small and committed Operations team to ensure we have 24/7 coverage. Part of this may mean pitching in and helping with weekend or evening cover in case of incidents, whilst also working to ensure we keep these unanticipated events to a minimum.

**Start dates and timings**
We're looking to engage the right applicants for an initial period of three months, starting in May 2024.

**The long term**

**Diversity and equality**:
At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time or full-time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.

Read more about our approach in our Equal Opportunities Policy.

**What’s on offer**:
This is a paid internship, and conditions will satisfy the requirements of the National Living Wage.

**How do I apply?**:
How you work and think is much more important to us than any specific industry experience. A genuine passion for climate or public transport, or even both, are also very valuable at an entry level, and we'll teach you the rest. You don't need to be a master of anything but shouldn't feel out of your depth anywhere.

Whether you're a university leaver or a veteran, a recent graduate looking for first-hand experience in Climate and Technology or a frustrated Public Transport enthusiast who would love to make the switch into this industry, we're keen to meet people with a passion to make a real difference.

We look for a range of qualities in all members of Ember's Operations Team, and the following should resonate with you:

- A strong sense of what good really looks like whatever the topic, problem, or issue. After all, good is good.
- An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up.
- An innate structured thinker - everything is a series of steps which can be broken down and rationalised.
- An ability to build strong relationships with a diverse range of people, from drivers to software developers.

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