Band 5 Senior Service Support Officer

2 weeks ago


Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

The role will primarily support the Trusts Electronic Patient Record system known as Rio, alongside other local and national NHS systems.

The support team are based in Birmingham Science Park in Aston but there will be a requirement to travel to any one of BCHC’s or its partners locations as and when necessary.

Experience of working in a busy first & second line support environment is essential, knowledge of NHS clinical systems would be advantageous.

Please see the Job Description and Personal Specification for further information or call the Service Support Manager Asif Sheikh on 0121 466 7210.

The post holder will provide a Specialist Application Support function for the Trust as well as working closely with colleagues, which include internal and external administrative & clinical staff and third party suppliers ensuring that incidents and requests are resolved within applicable Service Level Agreements (SLAs) in place between the Trust and third party suppliers and to also report on these.
As outlined in the Job Description, the post holder will be responsible for the day to day configuration of the patient administration and clinical systems, thoroughly documenting practices and processes for all areas of the service support team. They will work closely with service support team and members of the informatics, Optimisation and Business Change teams to make recommendations on process and re-design of key services within the Trusts EPR system and other related systems.

Full duties are listed within the Job Description document attached.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.



  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We have a vacancy within our strong and supportive team of SLTs who work solo and jointly with other children's community services such as OT, Physio, Complex Needs and the Specialist Assessment Service (SAS - for autism diagnosis). We welcome applications from experienced Band 5 SLT's and 2023 SLT graduates who are looking to complete their NQP...

  • Band 5 Rmn

    2 days ago


    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    We are building a new Team at Forward House and are looking to recruit 6 Band 5 RMNs who will bring their skills and commitment to recovery with them to the benefit of our service users


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    As a Student Health Visitor with us you will be supported by Birmingham City University for the 50% academic study requirements of the course. The training is offered fulltime commencingMonday 4thSeptember 2023 with fixed holidays set throughout the 52-week duration of the course.You must be a car driver with access to a suitable vehicle for business...

  • Corporate Tax Manager/Senior Manager

    Found in: Talent UK C2 - 1 week ago


    Birmingham, United Kingdom Hays Senior Finance Full time

    Corporate Tax Manager/Senior Manager Employer Location West Midlands, Birmingham, England Salary GBP50000.0 - GBP75000.0 per annum + Negotiable + attractive benefits Closing date 12 Mar 2024 View more Sector Salary band , , Contract type Hours Where will they be working? You need to or to save a job. Job Details Your new company This...

  • Band 5/6 Midwife

    3 days ago


    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    Are you a Band 6 midwife seeking a rewarding and challenging role within a rapidly developing and challenging service? The Diabetes Midwife Team is looking for an enthusiastic and motivated Band 6 midwife with a genuine interest in diabetes to work within their multi-disciplinary team. At Birmingham Women's and Children's Hospital, we strive to be...

  • Band 5 Rmn

    19 hours ago


    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Band 5 RMN Acute and crisis Day Services working across 3 sites as required offering group and individual interventions as part of a 6 week programme We are looking to recruit a motivated and enthusiastic registered RMN to join our hardworking compassionate team Our Service offers a 6 week programme for service Users in mental health crisis in order to...


  • Birmingham, United Kingdom Hunter AHP & Mental Health Full time

    Band 5 Inpatient Rehabilitation Occupational Therapist: Hunter AHP have an opportunity for an experienced Rehab Occupational Therapist to secure an ongoing locum contract, in a, hospital environment. The service provides inpatient rehabilitation for elderlypatients. Rehab Occupational Therapists work as part of a wider multi-disciplinary therapy team, with...

  • Band 5 Rmn

    3 days ago


    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    We are building a new Team at Forward House and are looking to recruit 6 Band 5 RMNs who will bring their skills and commitment to recovery with them to the benefit of our service users Assessment of new referrals using evidence based tools Developing person centred goal plans that promote hope Working collaboratively with the multi-disciplinary team to...


  • Birmingham, United Kingdom Birmingham & Solihull Mental Health NHS Foundation Trust Full time

    Band 5 Occupational Therapist HCPC registration and profession specific qualification is required for this post Diploma, BSC or MSC in Occupational Therapy (OT) Ardenleigh Hospital - Women's Secure Care Blended Service Full Time 37.An opportunity has arisen for a Band 5 Occupational Therapist to join the Ardenleigh women's blended service...


  • Birmingham, United Kingdom NL Group Full time

    NLG Health are currently looking for an experienced Band 5 Cardiac Physiologist for a hospital in Birmingham to cover an ongoing booking until the end of September 2024, with an anticipated extension. With over 20 years of Healthcare experience, NL Group can offer you the chance to make a positive impact, while still enjoying a more flexible career working...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: University Hospitals Birmingham NHS Foundation Trust is internationally recognised for its Research & Innovation, as well as a renowned NHS Global Digital exemplar. For more than a decade UHB has been a leader in the effective use of health data to improve quality of care through efficient evaluation of services, audit, research and...


  • Birmingham, United Kingdom NL Group Full time

    NLG Health are currently looking for an experienced Band 5 Cardiac Physiologist for a hospital in Birmingham to cover an ongoing booking until the end of September 2024, with an anticipated extension.With over 20 years of Healthcare experience, NL Group can offer you the chance to make a positive impact, while still enjoying a more flexible career working...


  • Birmingham, United Kingdom NL Group Full time

    NLG Health are currently looking for an experienced Band 5 Cardiac Physiologist for a hospital in Birmingham to cover an ongoing booking until the end of September 2024, with an anticipated extension.With over 20 years of Healthcare experience, NL Group can offer you the chance to make a positive impact, while still enjoying a more flexible career working...


  • Birmingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 304194**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    University Hospitals Birmingham NHS Foundation Trust (UHB) is recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we know that we need incredible staff to do this. We have full time jobs Band 5 Registered Nurses with any amount of experience. Our team have told us what they need from their employer -...

  • Band 5 Occupational Therapist

    Found in: Talent UK C2 - 1 week ago


    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Job summary Band 5 Occupational Therapist HCPC registration and profession specific qualification is required for this post; Diploma, BSC or MSC in Occupational Therapy (OT) Ardenleigh Hospital - Women's Secure Care Blended Service Full Time hours An opportunity has arisen for a Band 5 Occupational Therapist to join the Ardenleigh women's...


  • Birmingham, United Kingdom Birmingham & Solihull Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a band 5 to join our Community Mental Health Team. The successful applicant will work closely with the band 6 OT, Consultant Psychiatrists, Clinical Psychologists, Community Mental Health Nurses and admiral Nurses as well as have the opportunity to liaise with in-patient units, CERTS (community enablement and...


  • Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Warstock Lane CMHT is offering a Preceptorship programme to help newly qualified nurses get the very best start, not only within nursing but within community nursing/community care. Our preceptorship programme is designed specifically for you as a newly qualified nurse, to support you in that transition and to build the confidence of working independently...


  • Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    An exciting and rewarding opportunity has arisen to work as part of the COMPASS Programme (Dual Diagnosis) in the post of Band 5 COMPASS Wellbeing practitioner. The COMPASS Programme is a trust-wide service working with clients who experience both severe mental health and substance use difficulties. The team is recognised nationally as a cameo of good...


  • Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

    Band 5 Business Support Officer -Pharmacy, Optometry and Dentistry An exciting opportunity for a Business Support Officer has arisen within the Office of the West Midlands (OWM) Primary Care Commissioning Team. The OWM has been established to support the 6 Integrated Care Boards (ICBs) across the West Midlands to support the ICBs to deliver delegated...