Trainee Money Advisor

4 weeks ago

Cheadle Hulme, United Kingdom Johnnie Johnson Housing Trust Full time

Are you looking for an opportunity to develop?

Do you want a new challenge?

Do you like to make a difference?

If this sounds like you, this could be your perfect role.

We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the Northwest, North East, Yorkshire and Derbyshire.

We’re looking for someone who will be able to:

- Take a digital first approach to service delivery, providing a highly visible community-based service, engaging with residents on a day-to-day basis.
- Strive to improve the quality of life of residents through effective case management, assisting them to access relevant funding, benefits and services and triaging incoming referrals to the Money Advice Team.
- Work as 'one team’ alongside Neighbourhood colleagues to maximise income collection and supporting residents to sustain their tenancies.
- Be the first point of contact for referrals coming into the Money Advice team providing a fast and responsive service to customers.
- Be confident in preparing information and have excellent administrative and organisational skills.

So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?

**Our Team**

We are a close-knit team of three and work from home and at our great innovation Hub in Cheadle. We’re led by Emma Spencer, Income Lead and as well as providing support to the organisation and our customers, we support each other too. We work hard but wealso like to have fun

**About You**

As this is a Trainee role, we don’t expect you to have all of the requirements of the role profile. All that we ask is that you can provide invaluable support to our Income Team and have a genuine desire to develop yourself We’ll be investing in your talent,and we want to see you succeed, so if you think you’ve got some of what we’re looking for, then we’d love to hear from you.

**And the benefits of working for us?**

We work in a completely agile way, you can work from home as well as your main place of work, as long as our residents and customers are put first. You’ll also have a degree of flexibility, so you can attend the important things in life. Whether that’s agym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a 'delivery’, we will work with you to be flexible.

We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition schemewith both financial and non-financial rewards such as gift vouchers, early finishes or even a later start.

We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customersto live longer and live better, in a place that they are proud to call home.

Why don’t you visit our careers site to find out more about us, the role and what we can offer you.

We are currently trialling exciting changes to our opening hours, and have introduced a condensed 4.5 day working week, which means we close at 1pm on a Friday. We believe this is a great extension to our already flexible 'My Lifestyle’ approach.

We are running this pilot until June 2023, reviewing its success at regular intervals, with a view to making this a permanent change.

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