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Apprentice Support Engineer
2 weeks ago
**Vacancy Overview**:
An exciting opportunity has arisen for an Apprentice IT Service Engineer to join an award-winning
telecommunications, IT and software company based in Stoke on Trent on a full-time basis, to help
manage the existing client portfolio of SME clients we have around the country.
**Working Week**:
9-5 Monday to Friday
**Detailed Job Description**:
**Responsibilities**:
? Ensuring complete and accurate logging of all calls and incidents received.
? Using proactive technical support to remotely resolve incidents and service requests.
? Act as a point of contact for escalations, actively manage, monitor and communicate
workflow according to the SLA.
? Liaising closely with major clients and third party contacts.
? Provisioning IT equipment to customer specification.
**Skills Required**:
? Great communicator with excellent troubleshooting and problem solving skills.
? A strong interest in modern technologies and IT.
? Ability to think outside the box.
**Personal Qualities**:
Team Player
Willingness to Learn
Desire to help and succeed
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