Client Account Services

1 week ago

London, United Kingdom JPMorgan Chase Bank, N.A. Full time

**Job Title - Client Account Services - CAS Change & Strategy -**
**Account Governance**
**About J.P. Morgan Chase & Co.**

J.P. Morgan's Corporate and Investment Bank is a global leader across banking, markets and investor services, entrusted by the world's most important corporations, governments and institutions.
- Business in over 100 countries
- $21.4 trillion in assets
- 49,000 employees globally

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. Our Operations teams manage and process our clients' business, we develop innovative and secure services and solutions that meet our clients' end-to-end needs.
They are aligned to our business and our regional footprint in more than 60 countries around the world; there are opportunities across our organization in Asset Management, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and across our Corporate Functions.

As a member of the Operations team, you will help lead our clients' business forward, while getting a behind-the-scenes look at how our own businesses run, you'll work on implementing new ideas to improve and enhance our client services -driving increased productivity and efficiencies for our clients and the firm
- **Direct impact **-Operations covers every line of business, from consumer banking to sales and trading.
- **Breaking down global barriers **-Operational excellence is key to working across every time zone in every currency.

**Opportunity - Client Account Services - CAS Change & Strategy**

We have a great opportunity for a dynamic individual who is passionate about designing process automation within operations. The teams focus is the automation of client account opening, maintenance, and closures for Custody, using platforms such as Xceptor and Saphyre. As a member of the CAS Change & Strategy team you will be responsible for the further enhancement of the automation of account opening process which uses Xceptor. You will interact with a wide range of

stakeholders to partner on the design, requirements gathering and coordination with technology for build and implementation.

**Key responsibilities:
- Build expertise in CAS processes, including understanding of the account opening life cycle, maintenance, and closure
- Build understanding of the Xceptor model and Saphyre for Account Opening
- Actively engage with key stakeholders including operations to design an optimal end to end process for account opening, maintenance, and closure.
- Partner with Operations globally to gather requirements for new modules within Xceptor
- Write up business requirements using our JIRA board within an agile methodology
- Partner with technology to support sprint planning for development required
- Monitor/track development and execute implementation within operations

**Skills required**:

- Experience in the financial services industry and/or related field
- Project management life cycle experience
- Understanding of agile and waterfall methodologies
- Experience working in business analysis / problem-solving capacity
- Excellent communication, presentation (both oral and written) & influencing skills
- Effective change management skills. Ability to support & adopt within a changing environment
- Self-starter, able to work autonomously, with strong time management skills
- Experience of Xceptor, Saphyre and JIRA desirable but not essential

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building an operations organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global operations team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
JP Morgan Chase is an equal opportunity and affirmative action employer disability/veteran

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees

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