Branch Support Coordinator

6 months ago

Birmingham, United Kingdom Fortem Solutions Ltd Full time

**The Role**
We have an exciting opportunity for a Branch Support Coordinator to join our Fortem team, based in Birmingham This is a permanent position ideal for someone who is confident, driven and passionate to succeed. At the heart of the office a Branch Support Coordinator will need to provide support to core workstreams and coordinate the completion of key tasks that allow for smooth operational running of the branch. Benefits: - Salary sacrifice company car OR basic salary + Motor Expenditure Allowance - 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) - Generous Sick Pay - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
**The Project**
Your responsibilities will include: - Coordinate branch training, including liaising with SmartHub to ensure availability and attendance is managed and recorded. - Ensure all trades have the correct PPE available to them and closely monitor issued PPE to control costs and stock levels. - Coordination of all records relating to compliance, including Asbestos, Electrical Testing and Inspection surveys, Gas Servicing and Q-Mark Doors; ensuring all certificates are stored correctly and sent to client within KPI and contract timescales. - Report on performance against SLAs for transfer of certificates and manage the register for Q-Mark door installations and repairs. - Ensure all records relating to waste transfer are kept up to date and escalate issues with any subcontractors or direct trades to operational management team - Maintain H&S Matrix and ensure all information from WIP inspections are updated, including all safety requirements along with records for PAT testing, building compliance and fire safety - chasing up information from relevant supervisors or managers. - Ensure all activities relating to permits are adhered to 100% at all times. - Attend various meetings as minute taker, ensuring minutes are accurate and typed up in a timely manner. - Raising of subcontractor purchase orders in line with agreed SLAs - Complete payroll accurately, with coordination of timesheets and overtime forms. - Update all Asset Register records and escalate areas of non-conformance to management team -Maintain TTC driver system and ensure any non-compliance is highlighted to individuals immediately, escalating to management where necessary. -Ensure apprentice reviews and any associated meetings are organised - Coordination of customer complaints - ensuring that a satisfactory response is returned to client within SLA - Coordination of EPC data for void properties and house sales, with robust record keeping of certificates and transfer to client - Assist with new starter onboarding - ordering of uniform, PPE, ID cards and any equipment needed. - Ensure trades have access to fuel cards - including ordering and liaising with key stakeholders to ensure ‘sharing’ cards is not needed. - Production and sending of gas servicing letters - accurate record keeping of sent batches - Ensure 100% adherence of all tasks relating to the permit system, including storing documents in the correct location. - Keep branch notice boards up to date with all relevant compliance documents and employee communications. - Administration of fleet information - including damage tracking, MOT and servicing requirements as well as any ad-hoc repairs - Vehicle hiring and purchase tasks completed in line with agreed process and correct storage of relevant documentation - Monitoring of CAPs for workstreams to ensure efficient resolution and closure, in conjunction with workstream leads - Tasks relating to vehicle equipment such as trackers and dashcams follow process and all relevant documents stored correctly. - Ordering of consumable items, stationary and other critical items in line with budget. - Be a Branch champion for H&S, office and yard cleanliness and influence others to share same principles Further responsibilities continued below:
**Essential and Desirable Criteria**:
**Personal Qualities**
**Additional Information**
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, life assurance, discounted private medical cover, incentive scheme, employee trade discounts, birthday leave and many more. Some flexibility in working patterns is to be expected and a clean driving license is essential. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.
- Benefits may vary dependent upon the role and type of employment contract.
**About Us**
Here at Fortem we are passionate about people, with a real foc

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