Screening Investigator, Financial Crime

5 months ago

Glasgow, United Kingdom Monzo Full time

**We're on a mission to make money work for everyone.**

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We're not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

Remote UK | £25,200 - £28,000 + Benefits | Hear from the team ✨

**We're on a mission to make money work for everyone.**

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We're not about selling products - we want to solve problems and change lives through Monzo ❤️
- **Our Financial Crime team**

Are you looking to start, or continue building, a career in financial crime prevention? We are looking for proven problem solvers to join our team as **Anti-Money Laundering Investigators** and help us on our mission to make money work for everyone.

At Monzo, we tackle financial crime through our specialised Pillars, with each focusing on specific business areas, risks, or typologies, including business banking, money laundering, fraud, bribery and corruption, politically exposed persons and sanctions, and tax evasion, to name a few.

**You'll play a key role by...**
- Analysing potentially unusual or suspicious behaviour on customer accounts flagged by our transaction monitoring system, and deciding what action (if any) Monzo should take.
- Documenting suspicious activity you identify in your role, and sending it to the National Crime Agency to support them with their investigations.
- Locking down money that has been obtained through fraud, so that it can be returned to victims.
- Closing customer accounts, when this is necessary, and ensuring money is returned to the correct place.
- Responding to escalations about potential financial crime concerns from your colleagues in the customer support team.
- Reviewing and approving customer requests to increase their payment limits, to help ensure high value payments are made safely.

**We'd love to hear from you if**
- You have experience of handling challenging customer cases in a regulated industry, or have existing operational financial crime experience.
- This might mean that you handle difficult complaints, investigate fraud or transaction disputes, make tough customer onboarding decisions, work with customers to build repayment plans, or review potential money laundering concerns.
- We'll also consider any other relevant experience that would add value in this role.
- You are interested in learning about emerging trends in the world of financial crime.
- You love connecting dots, spotting patterns in data, and independently solving problems.
- You feel confident making difficult, customer-impacting decisions.
- You're great at explaining complex ideas simply, and have strong written English.
- You're excited by our mission of making money work for everyone.
- You are self-motivated and take ownership of your own performance.
- You're keen to invest in your personal development and continuous learning - we'll even support you in signing up for industry-recognised qualifications.

**What's in it for you**

£25,200 - £28,000 ➕ share options.

We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.

This role is based from home in the UK

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more Read our full list of benefits.

**Salary**

The salary range for this role is **£25,200 - £28,000. **We will use a salary framework, as well as your performance during the interview, to benchmark your starting salary. To give you a rough indication on how we will decide your starting salary:
**£25,200 - £26,500 **= Minimum 12 - 18 months in a regulated industry or other relevant financial services. A basic understanding of financial crime (which may have been gained through preparation for your interview).

**£26,500 - £28,000** = Minimum 18 months in banking or other relevant financial services with direct financial crime experience working on tasks such as Transaction Monitoring or Screening + a recognised FinCrime qualification.

**Logistics**:
This role will start on 22nd July, training runs from Monday to Friday 9am-5:30pm for 6 weeks. Please note that we do not allow holidays or appointments during training.

**

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