IT and Online Triage Co Ordinator

3 weeks ago


Stockport, United Kingdom Heaton Moor Medical Group Full time

**Heaton Moor Medical Group: IT and Online Triage Co Ordinator**

**Job description**

Heaton Moor Medical Group is looking for an IT and Online Triage Coordinator.

**Job Overview**

To be responsible for the IT infrastructure, system updates and third-party developments at Heaton Moor Medical Group. As well as managing the online Triage platform to ensure communication with patients and clinicians are managed effectively.

**Responsible to**

Deputy Operations Manager

**Requirements**:

- Willingness to work across all the sites that are within Heaton Moor Medical Group and to travel.
- Must have Administration skills and experience.
- Professional appearance and outlook.
- Able to work under pressure to strict deadlines.
- Experience of multi-tasking/adaptability.
- Excellent communication skills, both verbal and written.
- Committed and reliable.
- Ability to prioritise work, work independently.
- Flexible with working hours.

**Main Duties/ Job Responsibilities/Tasks**

To be able to lead and manage new and ongoing IT and Telephony projects. This will mean dealing with external staff like Greater Manchester IT board and the ICB.
- Produce search and reports on the clinical system for both nonclinical and clinical staff.
- Manage and update Resource Publisher within the clinical system.
- Produce reports for the practice and PCN to help analyse data.
- To support the Heaton’s PCN group in data reporting and projects overseen by the Business and Operations Manager.
- Training and dissemination of information/ training packages to administrative staff on existing and new IT projects.
- Manage the Online Triage platform, this will include training staff and signposting and dividing the workload effectively.
- Dealing with patients on the Online Triage platform effectively within a set time frame.
- Perform any other duties that may be required from time to time.

**Core Work Schedule**:
Role 1:
Monday - 7.00 - 3.00

Tuesday - 11.00 - 7.00

Wednesday - 7.00 - 3.00

Thursday - 11.00 - 7.00

Friday - 7.00 - 3.00 (alternate Friday shift each week with Role 2)

Role 2:
Monday - 11.00-7.00

Tuesday - 7.00 -3.00

Wednesday - 11.00 - 7.00

Thursday - 7.00 - 3.00

Friday - 11.00 - 7.00 (alternate Friday shift each week with Role 1)

**Salary**: Band 4/5 (Scale dependent on experience)

**Benefits**:
Company events

Company pension

5 weeks Annual Leave - 6 weeks on completion of successful probation period

**Schedule**:
37.5 Hours Monday to Friday

**Work Location**:
In person
- Across the Main site and Heaton Moor Medical Centre and all branch sites which form part of Heaton Moor Medical Group

**Probation period** - 6 months

Application deadline: 16/2/24

**Salary**: From £12.86 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to Relocate:

- Stockport: Relocate before starting work (required)

Work Location: In person

Application deadline: 16/02/2024
Reference ID: Heaton Moor IT & Online Triage Feb 24



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