Contract Support Officer

3 weeks ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- £34,862 - £40,094 Pro rata

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- East of England

City/Town 1
- Basildon, Bedford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Harlow, Huntingdon, Ipswich, Kettering, King's Lynn, Lowestoft, Luton, Northampton, Norwich, Peterborough, Southend-on-Sea, St Albans, Stevenage, Watford, Wellingborough, Wisbech

Building/Site 1
- LUTON MAGISTRATES LUTON, LU1 5BL, NPS 20 OXFORD STREET WELLINGBOROUGH, NN8 4HY, NPS 203 WHAPLOAD ROAD LOWESTOFT, NR32 1UL, NPS 27 WARKWORTH STREET CAMBRIDGE, CB1 1EG, NPS 4 MITRE BUILDINGS HARLOW, CM20 1DR, NPS 43-47 BRIDGE STREET NORTHAMPTON, NN1 1NS, NPS ARGYLE HOUSE STEVENAGE, SG1 2AD, NPS CARRAWAY HOUSE BASILDON, SS15 6PH, NPS CENTENARY HOUSE NORWICH, NR3 1RT, NPS CROWN COURT LUTON LUTON, LU1 2AA, NPS DETTINGEN WAY BURY ST EDMUNDS, IP33 3TU, NPS EAST HEART CENTRE CHESHUNT, EN8 9XL, NPS GODWIN HOUSE HUNTINGDON, PE29 3BD, NPS MID HERTS CENTRE ST ALBANS, AL1 3XH, NPS PENINSULAR HOUSE IPSWICH, IP4 1AQ, NPS PETERBOROUGH MAGISTRATES COURT PETERBOROUGH, PE1 1ED, NPS PROBATION OFFICE KINGS LYNN, PE30 1HP, NPS UNIT 5 KETTERING, NN16 8UW, NMS MID ESSEX Gemini Centre, CM2 0YN, NMS Clemitson House, LU1 2RP, NMS Portal House, CO2 7BA, NMS Sceptre House (First Fl), LU1 3AJ, NMS Suite G1A, G1B And The Basement, MK40 2FG, NMS 12-13 Adam Court, PE1 5PP, NMS Boathouse Business Centre, PE13 3BH, NMS 1St Floor Dryden House, PE29 3NU, NMS Civic 2, Victoria Avenue, SS2 6ER, NPS SOUTH WEST HERTS CENTRE WATFORD WATFORD, WD18 0BN

Grade 1
- HEO

Organisation Grade for HMPPS 1
- Band 6

Post Type 1
- Permanent

Working Pattern 1
- Part Time, Part Time/Job Share

Role Type 1
- Procurement and Contracts Management

Job description 1

**Overview of the job**

Accountable to a designated Senior Contract Manager (SCM) the CSO will support efficient and effective contract management, including Commissioned Rehabilitative Services contracts, within their area. The post holder will also support the work of their local contract management team and Operational and System Assurance Group to quality assure and audit operational service delivery and deliver the Annual Service Operational Audit Plan.

It is an offender facing role in terms of working with service users to ascertain their views on the services received.

The post holder will contribute to the support of a portfolio of contracts within the PS regions, including Commissioned Rehabilitative Service contracts, and it involves complex stakeholder and delivery chain relationships.

The geographical base for the CSO post can be flexible within their contract management area and may require some work in London and other locations.

**Summary**

The CSO is a support role with administrative, secretariat and data handling and analysis responsibilities. Overall, the post contributes to the support of the contract management team with their remit to monitor and validate provider performance, assure delivery of services in the community and manage the relevant contracts.

Working alongside the Senior Contract Manager and Service Manager (SM), the CSO will support the delivery of the contract management governance processes in relation to designated providers. They will provide a secretariat service by co
- ordinating Service Management Board, Contract Strategy Board, Change Management Board and other groups as directed by the SCM and SM.

The post-holder will support the work of their local contract management team and operational audit activity to assist the process of OA such as data collection and analysis, research and observation of provider practice and performance.

The post holder will undertake research and analysis activities as required which will demand initiative and self-motivation. E.g., review of stakeholder surveys and opinions, development of 'good practice' case studies, reporting on risk and monitoring the provision of third-party commissioned services.

The post holder will also ensure that changes to data requirements are approved by the Data Gateway Services protocol.

The geographical base for the CSO post can be flexible within their contract management area and will require some work in London and other locations.

**Responsibilities, Activities and Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Providing secretariat support to the Senior Contract Managers and Service Managers; Service Management Board, Contract Strategy Board, Change Management Board and any other meetings convened by them.
- Arranging and distributing the agenda and papers with direction from the relevant chair.
- Producing first draft minutes and action logs.
- Maintaining formal documentation, Terms of Reference, membership and distribution lists.
- Following-up with action owners for updates.
- Filing, archiving and enacting version control on all relevant documentation.
- Supporting their local contract

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