People Support Advisor

5 days ago

Remote, United Kingdom Care Quality Commission Full time

**Grade C - **£31,373 (National Framework) or £36,775(London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £553 per annum for those working from home

**Contracted Hours**:Full time 37 hours per week

**Contract Type**:x2** **Permanent

**Closing date**:Wednesday 17th April 2024 at 11.59pm

***

**Your Supporting Statement should also cover the following**:
A short example of a time you have provided first line support on a people matter where you had to use your knowledge of employment legislation.

**Are you committed to helping us regulate health and social care within England?**

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

**Why this could be a great role for you.**

Working within the People Operations function as part of the Advice and Guidance team you will be responsible for providing expertise across the whole of CQC in relation to case management e.g. disciplinaries, absence reviews, grievances and capabilities alongside response to complex query management in relation to our people policies and procedures.

**What we can offer you...**

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

**What you will bring**

As an HR professional you will have excellent communication skills and the ability to engage with colleagues at all levels of the organisation. You will understand the importance of good teamwork. With a background and recent experience in working with people management policies and procedures, employment legislation and best practice you will be able to successfully manage casework in an advisory capacity. Knowledge and experience of implementing reasonable adjustments would also be beneficial.***

**Accountabilities**:

- Accountable for the delivery of appropriate first line query management and support across a range of people related areas including but not limited to for example policies and procedures, and case management.
- Develops and operates local People strategies and People operational plans in support of the overall people strategy.
- Works with and deputises for the Senior Advisor to effectively manage the work priorities of the team, linking in with business areas for feedback and to understand their needs where required. Supports and manages projects relating to the work of the team, which can include new ways of working or additional functions to ensure they translate across into business as usual, measuring successful integration and amending where required.
- Forecast and plan future requirements to ensure service delivery meets defined service levels, standards and priorities.
- Ensuring activity is accurately recorded to provide meaningful data to manage work volumes and prioritise activity.
- Case Management - undertake the management of less complex discipline, grievance, sickness absence and capability cases, working closely with the relevant line managers.
- Respond to queries on a range of issues including disciplinary, grievance and absence. Proactively engaging with Line Managers.
- Works i

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