Switchboard Customer Contact Agent

2 weeks ago

Wymondham, United Kingdom Norfolk Constabulary Full time

OCC, Wymondham
Full Time (37 Hours) - Permanent
£23,100 - £25,758 per annum plus shift and weekend working allowances
Friday 14 July 2023 at 5pm

The successful applicant will be an enthusiastic person with excellent communication and problem-solving skills. You will be required to administer various computer-based systems such as Computer Aided Dispatch (CAD), Live Chat and Telephony systems.

The Contact & Control Room is at the hub of Norfolk Constabulary’s services.

**It is essential that applicants meet the following criteria**:

- Good numeracy and literacy skills
- Experience of working in a customer service environment
- Good keyboard skills and working knowledge of Microsoft Office suite, in particular Outlook
- Excellent verbal communication skills with an ability to retain a clear, professional approach with officers and staff of all levels and members of the public
- Demonstrate an ability to work effectively under pressure
- Ability to work on a shift pattern including evenings, weekends, and bank holidays

**It is desirable that applicants meet the following criteria**:

- Previous Switchboard experience or previous experience in a customer service call-centre environment

**Special conditions/Points to note**
- There will be a requirement to work Monday to Friday 0800-1600 for 2 weeks training on commencement of the role
- Whilst the role is normally based at the aforementioned location, you may be required to work at other establishments within Norfolk Constabulary as may be reasonably required. Police Staff Conditions of Service will be adhered to in such instances
- All duties must be carried out in accordance with relevant Health and Safety legislation and good practice. A ‘No Smoking in the Workplace’ policy applies
- All duties must be carried out in a manner that supports the Constabulary’s commitment to equality and inclusion.
- The post holder will be required to wear the uniform provided in accordance with uniform standards

Hours of work are 37 per week on a rotating shift pattern, which will include weekend and out-of-hours working for which the appropriate allowances will be paid. These posts are offered on a permanent basis.

Norfolk Constabulary serves a diverse community, and we are keen to develop a workforce that reflects this. Visible and non-visible minority ethnic groups, people with disabilities, lesbian, gay, bi-sexual and transgender people are currently under-represented in our workplace and therefore we particularly encourage interest from people in these groups.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

**Job Types**: Full-time, Permanent

**Salary**: £23,100.00-£25,758.00 per year

**Benefits**:

- Cycle to work scheme

Schedule:

- Flexitime
- Weekend availability

Work Location: In person

Reference ID: L2976

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