Customer Service Operative

4 weeks ago

Wymondham, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

**Customer Service Operative
- Wymondham**

**BBC Fire & Security**, an integral business within the wider **Marlowe Fire and Security Group**, are seeking to appoint a **Customer Service Operative** with at least 1years' experience, to join their growing team at the Wymondham head office supporting the Customer Service Support Team.

**Customer Service Operative**

The Customer Service Operative will play an essential role in providing an effective and professional customer service, acting as a single point of contact for our valued customers whilst providing excellent Customer Service as an administrative supportto all our accounts.
- Building and maintaining strong, long lasting customer relationships at all levels.
- Liaising with internal departments relation to all contract matters (Customer Service, Accounts & Sales).
- Ensuring the timely and successful delivery of all aspects relating to service.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter. To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service isprovided across all functions within the business, always maintaining a professional & courteous approach supporting our Customer Charter

**Our Preferred Customer Service Operative**

**Skills and Experience**
- Excellent communication skills with a good telephone manner.
- Great organisation skills and a customer focus.
- Strong attention to detail
- Ability to prioritise workload, work well under pressure and handle multiple priorities.

**Soft skills**
- Committed and conscientious individual who is prepared to take responsibility and get involved
- A friendly team player with a flexible mature approach, a willingness to learn and good self-motivation
- Attention to detail
- Organised with good time management skill

What we offer
- Excellent Salary of £19,500 per annum
- Life Insurance
- Penison Scheme
- Progression oppertunties

BBC Fire & Security have a set of work instructions that deal with most aspects of the Company's operation. You will be competent to become totally conversant with all aspects of these, as laid down. You will be able to work well under pressure with theability to multi-task. Microsoft proficiency is essential, as is a high attention to detail and great team-work ethic.

Training on the use of stock bespoke software package will be provided

**About us**

BBC Fire deliver professional design, supply, installation and commissioning, through to ongoing maintenance and monitoring. We maintain the capability to help prevent, detect and monitor your fire and security risks, ensuring our loyal and ever-growingcustomer base receive a world class service through compliance and best practice. BBC Fire are an integral part of Marlowe Fire & Security Group. MFSG are the UK's fastest growing and most innovative consortium of fire life safety and security service providersproviding protection to our customers property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression,Morgan Fire Protection.

**Additional Info**

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

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