Contact Centre Agent

6 months ago

Holyhead, United Kingdom Stena Line Full time

**Contact Centre Agent, Holyhead**
An opportunity has arisen for a strong customer services agent to join our Contact Centre in Holyhead. As part of a successful customer support team, you will be responsible for booking a range of Stena Line products and handling customer queries primarily via telephone and digital channels. You will have a professional and friendly manner, helping to optimise sales and assist customers who wish to travel with us.

Some of your key responsibilities:

- Advising customers on available products and increasing booking value by upselling products
- Maximising sales margins, working to drive conversion and revenue
- Advising on customer queries and providing assistance

**What you will experience**
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
- **Benefits**_
- Concessionary travel on any route on the Irish Sea/North Sea_
- Company pension & life assurance scheme_
- A generous holiday allowance of 25 days plus bank holidays _
- Recognition scheme _
- Employee Assistance Programme _
- Great working environment Sea and Shore _
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities_

**Who you are**
At Stena Line your personality matters as much as how good you are at what you doWe are looking for someone who is warm and friendly, supportive and helpful and who pays attention to the details in order to support our customers whilst delivering the best scenario for the business.

Qualifications & Skills:

- Accustomed to working in a busy customer support and sales environment
- Good numerical skills
- Able to quickly and accurately enter data into our systems
- Strong communicator
- Proactive contributor who works well as part of a team and enjoys working under pressure
- Adaptable, flexible and reliable.

**Interested?**

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

**About Stena Line**
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.

**Job Type**: Temporary contract

**Salary**: £12.50 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Aviation Maintenance Expert

    4 weeks ago

    Holyhead, Anglesey, United Kingdom Atlas Recruitment Group Limited Full time

    Atlas Recruitment Group Limited is seeking a highly skilled Aviation Maintenance Expert to join their team. This permanent, onsite role offers a competitive salary of £37,500 and a range of benefits.About the RoleThe successful candidate will be responsible for managing IMS data, providing on-site IMS support, and ensuring personnel are authorised and...

  • Maintenance Support Engineer Team Leader

    1 week ago

    Holyhead, United Kingdom Reed Talent Solutions Full time

    Job Description Maintenance Support Engineer Team Leader: Annual Salary: £37,8k + Benefits Location: Holyhead, Anglesey Job Type: Full-time, Permanent Join the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world.This unique role encompasses responsibilities across Technical Records,...

  • Maintenance Support Engineer

    2 months ago

    Holyhead, United Kingdom CV-Library Full time

    Maintenance Support Engineer - £37,500k, permanent position, onsite work. Location, Holyhead, Anglesey. Pension & enhanced leave allowance available. The role As a Maintenance Support Engineer (MSE) Team Leader, you'll have a role that's out of the ordinary. The MSE Team Leader will be responsible for the efficient and effective delivery of...

  • Maintenance Support Engineer

    2 months ago

    Holyhead, United Kingdom Atlas Recruitment Group Full time

    Maintenance Support Engineer - £37,500k, permanent position, onsite work. Location, Holyhead, Anglesey. Pension & enhanced leave allowance available. The role As a Maintenance Support Engineer (MSE) Team Leader, you'll have a role that's out of the ordinary. The MSE Team Leader will be responsible for the efficient and effective delivery of all assigned...

  • Software Support Engineer

    1 month ago

    Holyhead, United Kingdom Atlas Recruitment Group Ltd Full time

    Maintenance Support Engineer – £37,500k, permanent position, onsite work. Location, Holyhead, Anglesey. Pension & enhanced leave allowance available.The role As a Maintenance Support Engineer (MSE) Team Leader, you’ll have a role that’s out of the ordinary. The MSE Team Leader will be responsible for the efficient and effective delivery of all...

  • Software Support Engineer

    1 month ago

    Holyhead, United Kingdom Atlas Recruitment Group Ltd Full time

    Maintenance Support Engineer – £37,500k, permanent position, onsite work. Location, Holyhead, Anglesey. Pension & enhanced leave allowance available.The role As a Maintenance Support Engineer (MSE) Team Leader, you’ll have a role that’s out of the ordinary. The MSE Team Leader will be responsible for the efficient and effective delivery of all...

  • Reliable Maintenance Operations Manager for Line Up Aviation

    4 weeks ago

    Holyhead, Anglesey, United Kingdom Line Up Aviation Full time

    At Line Up Aviation, we are seeking an exceptional Maintenance Support Engineer - Team Leader to join our team on a permanent basis. With a strong focus on efficient delivery and effective task management, this role combines the responsibilities of Technical Records, Fault Evaluator, Maintenance Support Engineer, and Maintenance Approval Engineer within...

  • Maintenance Engineering Team Lead

    4 weeks ago

    Holyhead, Anglesey, United Kingdom REED Talent Solutions Full time

    About the RoleThis Maintenance Support Engineer Team Leader position at REED Talent Solutions offers a unique opportunity to contribute to creating a safe and secure world. As a key member of our team, you will be responsible for managing IMS data, providing on-site support, and collaborating with teams to ensure efficient maintenance...

  • Aircraft Maintenance Support Specialist

    4 weeks ago

    Holyhead, Anglesey, United Kingdom REED Talent Solutions Full time

    Job SummaryWe are seeking an experienced Maintenance Support Engineer Team Leader to join our team at REED Talent Solutions. This role involves managing IMS data, providing on-site support, and collaborating with teams to ensure safe and secure maintenance operations.Main Responsibilities:Manage IMS data, including support for data correction, documentation...

  • Maintenance Support Engineer Team Leader

    1 week ago

    Holyhead, United Kingdom Reed Talent Solutions Full time

    Maintenance Support Engineer Team Leader: Annual Salary: £37,8k + Benefits Location: Holyhead, Anglesey Job Type: Full-time, Permanent Join the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world.This unique role encompasses responsibilities across Technical Records, Fault Evaluation,...

  • Technical Support Engineer

    4 weeks ago

    Holyhead, United Kingdom Atlas Recruitment Group Ltd Full time

    Job Description Maintenance Support Engineer – £37,500k, permanent position, onsite work. Location, Holyhead, Anglesey. Pension & enhanced leave allowance available. The role As a Maintenance Support Engineer (MSE) Team Leader, you’ll have a role that’s out of the ordinary. The MSE Team Leader will be responsible for the efficient and effective...

  • Key Role: Technical Support and Leadership Expert

    4 weeks ago

    Holyhead, Anglesey, United Kingdom Atlas Recruitment Group Ltd Full time

    Job Overview:Atlas Recruitment Group Ltd seeks a highly skilled Technical Support Engineer to fill a crucial role in Holyhead, Anglesey.Salary & Benefits:The successful candidate can expect an attractive salary of £37,500, accompanied by enhanced leave allowance and pension benefits.Key Responsibilities:Manage IMS data with precision, including correction,...

  • Technical Records Manager

    4 weeks ago

    Holyhead, Anglesey, United Kingdom REED Talent Solutions Full time

    Role OverviewMaintenance Support Engineer Team Leader is responsible for managing IMS data, providing on-site support, and collaborating with teams to ensure safe and secure maintenance operations.Key Responsibilities:Manage IMS data, including data correction, documentation checks, and test script development and execution.Provide on-site IMS support,...

  • Maintenance Support Engineer Team Leader

    3 months ago

    Holyhead, United Kingdom Reed Talent Solutions Full time

    Maintenance Support Engineer Team Leader: Annual Salary: £37,8k + Benefits Location: Holyhead, Anglesey Job Type: Full-time, Permanent Join the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world. This unique role encompasses responsibilities across Technical Records, Fault...

  • Maintenance Support Engineer

    3 months ago

    Holyhead, United Kingdom CV-Library Full time

    Our client has an opportunity for a Maintenance Support Engineer - Team Leader to join them on a permanent basis. As the MSE Team Leader you will be responsible for the efficient and effective delivery of all assigned tasks, combining the roles of Technical Records, Fault Evaluator, Maintenance Support Engineer, and Maintenance Approval Engineer within IMS,...

  • Maintenance Support Engineer Team Leader

    1 month ago

    Holyhead, United Kingdom Reed Talent Solutions Full time

    Job Description Maintenance Support Engineer Team Leader: Annual Salary: £37,8k + Benefits Location: Holyhead, Anglesey Job Type: Full-time, Permanent Join the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world. This unique role encompasses responsibilities across Technical...

  • Maintenance Support Engineer Team Leader

    3 months ago

    Holyhead, United Kingdom Reed Talent Solutions Full time

    Maintenance Support Engineer Team Leader:Annual Salary: £37,8k + BenefitsLocation: Holyhead, AngleseyJob Type: Full-time, PermanentJoin the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world. This unique role encompasses responsibilities across Technical Records, Fault Evaluation,...

  • Maintenance Support Engineer Team Leader

    3 weeks ago

    Holyhead, United Kingdom First Military Recruitment Ltd Full time

    MB677: Maintenance Support Engineer Team Leader Location: Holyhead, Anglesey Salary: £37,365 Working Hours: Mon to Fri 37 hours per week (7am til 5pm flexi shifts with 2pm finish on Fridays) + optional overtime Company Benefits: Generous holiday allowance, Contributory pension scheme with life assurance, Employee share scheme , Employee shopping savings...

  • Maintenance Support Engineer Team Leader

    3 months ago

    Holyhead, United Kingdom Reed Talent Solutions Full time

    Maintenance Support Engineer Team Leader:Annual Salary: £37,8k + BenefitsLocation: Holyhead, AngleseyJob Type: Full-time, PermanentJoin the team as a Maintenance Support Engineer Team Leader at our RAF Valley site and contribute to creating a safe and secure world. This unique role encompasses responsibilities across Technical Records, Fault Evaluation,...

  • Maintenance Support Engineer Team Leader

    3 months ago

    Holyhead, United Kingdom CV-Library Full time

    MB677: Maintenance Support Engineer Team Leader Location: Holyhead, Anglesey Salary: £37,365 Working Hours: Mon to Fri 37 hours per week (7am til 5pm flexi shifts with 2pm finish on Fridays) + optional overtime Company Benefits: Generous holiday allowance, Contributory pension scheme with life assurance, Employee share scheme , Employee shopping...