Portering Supervisor

6 months ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

About the Portering Supervisor role

The post will form part of a team of Portering Services Supervisors, supervising General Portering and Security Services at the West Suffolk NHS Foundation Trust.

The main responsibilities consist of supervising a team of Porters and Security members, assuring that a quality service is provided.

The Portering Supervisor liaise with other teams, helping with whatever way possible with the aim to provide the best possible care to the patient

The Portering Supervisor will supervise a team of General Porters and Security members.

Responding to the Hospital needs, he will coordinate the requests with the available resources, in order to provide the best possible service.

Applicants must have good customer service and communication skills, both in relation to colleagues and other teams’ members.

Full training and a health assessment will be required before becoming a team member

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

**Job summary**:
The post will form part of a team of Portering Services Supervisors, supervising general Portering and Security Services at the West Suffolk NHS Foundation Trust.

Under the general supervision of the Portering Manager and Assistant Manager, the Portering Services Supervisor will be responsible for the allocation, control and supervision of staff deployed on their shift. The post holder will ensure work schedules relating to the tasks required are carried out. They will receive requests for work and allocate Porters to carry out those tasks, ensuring the work is promptly and efficiently completed. The post holder will ensure that all relevant administration for sickness absence, staff pay, appraisals, incidents etc. is completed and returned as per Trust policies.

The post holder will ensure appropriate steps are taken to create a pro-security culture, so staff and patients accept responsibility for this issue and ensure that where security incidents or breaches occur, they are detected and reported as per Trust policy. Additionally, the post holder will ensure all Trust policies, procedures and protocols are adhered to.

**Skills**:
Interpersonal skills i.e., making good contact with people and establishing effective working relationships with all the team members, wards, and departments.

Able to work under pressure, with the ability to take charge of emergency situations and keep the Services running even under constrains.

**Key Tasks & Responsibilities**:
PLANNING AND ORGANISING

Assisting in the preparation and maintenance of work schedules

Supervision and control of Portering and Security staff, including maintenance of proper standard of conduct and work implementations of grievance and disciplinary procedures, reporting accidents and untoward incidents appropriately and ensuring satisfactory working conditions.

Attend and coordinate fire and other emergencies at the premisses, managing the Portering and Security teams to assist.

When required, assisting in the compilation of staff rosters, and updating these on a day-to-day basis as appropriate, taking into consideration any staff absences. This task will be carried out in line with agreed staffing patterns and budgetary constraints; any permanent changes to the roster or individual’s hours will only be made with the Manager/Assistant Manager’s approval.

The completion of documents relating to pay, sickness absence, other absences and record keeping.

The completion of documents relating to untoward incidents; inclusive of Datix reports.

Responsible for implementing the Portering response to MAJAX, CBRN, missing patients and all oth

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