Front of House Assistant

3 months ago

Birkenhead, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full time

Due to internal promotion we have an opportunity for a Front of House Assistant to support our Front of House team as part of Place Based 2 administration hub in the Stein Centre. Monday to Friday 9.00am to 5.00pm at present. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.

The Wirral Administration Service consists of 4 administration hubs. We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the Wirral locality to improve the safety, health and well-being of the people within our area.

We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

Due to the nature of this role unfortunately there is no opportunity for hybrid working.

CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below the Living Wage, pay will be supplemented to this level.

This role will involve answering telephone queries for all CWP services within Wirral, including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate. In addition, the successful applicant will cover reception areas across Wirral when necessary. Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, “can do” approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills.

Full training will be given.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Bronze’ award with the MOD Defence Employer Recognition Scheme (DERS).

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.

All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

CWP encourages and supports all staff to become vaccinated against COVID-19.

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