Software Trainer

5 months ago

Belfast, United Kingdom WorkPal Full time

OUR COMPANY

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era.

We have over 10 year’s experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1million over a 2 year period, we are excited to grow our business further and are looking for an **Software** **Trainer **to help us on our journey.
THE ROLE:
Location: Grove House, 145-149 Donegal Pass, Belfast, BT7 1DT

Hours of work: 39.5 per week excluding meal breaks

**Salary**: starting will depend on experience
RESPONSIBILITIES WILL INCLUDE:

- Customer project initiation
- Create customer WorkPal Install
- Complete welcome call
- Gather customer information for the implementation process
- Project Management
- Manage and set customer’s expectations in terms of how the implementation process will run, and drive their engagement with the project

**Liaising between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress**
- Record updates and actions on customer projects using WorkPal tickets
- Work to milestones and deadlines
- Go to point of contact for implementing customers
- Project Support
- Schedule meetings and calls with customer
- Complete weekly check-in calls with customers, monitor and advise on progress
- Complete administrative or troubleshooting support tasks
- Provide answers to ‘How do I?’ type queries or support via online training sessions

**Quality**
- Record accurately and in a timely fashion
- Follow implementations processes
- Keep up to date with platform changes and new features

**SKILLS AND EXPERIENCE**
- 1+ years’ experience in a similar role/transferable skills
- Previous customer-facing experience
- Proficient in Microsoft Office Packages
- Excellent attention to detail, organised and task focused with a methodical approach to work
- Excellent communicator at all levels in both spoken and written formats
- Minimum education level A-Level to include GCSE Maths and English at A - C/equivalent or demonstration of qualification by experience
- Maintains accuracy and composure under pressure
- Project Management Experience
- You will have exceptional people skills. Your manner is approachable, patient and confident
- You will have an ability to handle objections where required
- Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar
- Self-motivated and proactive with the ability to work individually as well as a team
- Thrive in a fast-paced, task focused environment with the ability to work independently to tight deadlines
- An interest in technology is preferred

Your Rewards

**Salary**: Starting salary will depend on experience, expenses paid for all overnight stays, subsistence and mileage whilst on business

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- How many years of SAAS experience do you have?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Training & development: 1 year (required)
- Customer service: 4 years (preferred)

Work Location: In person

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