Renewal Specialist

**Company Description**:
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.

**Role & Responsibilities**
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting
- Meet all contractual and reporting deadlines
- Perform additional duties as required

**Qualifications**:

- Experience working with software renewals
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
- Proven ability to manage high volumes of renewals at any given time
- Self-starter, highly motivated, and committed to getting results
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting
- Excellent word processing and spreadsheet experience in MS Word and Excel
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting
- Excellent word processing and spreadsheet experience in MS Word and Excel
- Fluent in German and English

**Additional Information**:
This is a hybrid role with 1/2 days a week in office at our maidenhead HQ