Head of Guest Excellence

Roles & Responsibilities: We are currently recruiting for **Guest Excellence host - Call Centre Advisor, **to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! What will you do? - Respond to pre-visit enquires and post-visit feedback via all platforms to the highest quality and in a timely manner. - Take...

**Roles & Responsibilities**: We are customer service based, and guest orientated as we help ensure all our guests have a safe and memorable journey, by assisting in feedback, or any enquiry they may have. Guest Obsession is a huge part of the role as the team are given the opportunity to go above and beyond and make our guests experiences more...

Company OverviewFarmhouse Inns is a leading hospitality group with a passion for delivering exceptional dining experiences. Our commitment to quality and customer satisfaction has earned us a reputation as a leader in the industry.About the RoleWe are seeking a highly experienced Head Chef to lead our kitchen team at one of our prestigious establishments. As...

WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Room Attendant, you will report to Head Housekeeper and be responsible for supporting the housekeeping team in the day to day running of the department. In return for your...

Gilbert Meher is committed to recruiting exceptional educators who can lead by example and make a positive impact on our school community. As Assistant Head of Academic Excellence, you will play a vital role in driving academic achievement and excellence across the school.This is an exciting opportunity for a dedicated and passionate professional to join our...

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your...

About the RoleWe're seeking a highly skilled Head Line Cook to join our team at The Moorland Inn. As a key member of our kitchen team, you'll play a critical role in delivering exceptional food experiences to our guests.The ideal candidate will have extensive experience in a fast-paced kitchen environment, a strong attention to detail, and excellent...

Adullam Homes is seeking a motivated and organized Accommodation Night Concierge to join our team in Stoke-on-Trent.This role offers a unique opportunity to make a positive impact on guests' experiences, working collaboratively with colleagues to ensure a warm and welcoming environment.About the Job:Deliver excellent customer service to...

**UK Head of Procurement** **Thorpe Park / Chessington / Alton Towers** A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind...

Job Title: Ambassador for ExcellenceWe are seeking a highly experienced and skilled individual to join our team as an Ambassador for Excellence. In this role, you will be responsible for delivering exceptional customer experiences in our office environment.The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.Job...

My client are searching for a leader to take the reigns as Head Chef at their amazing property in the Stoke on Trent area!They want someone who is excited by great food and loves to get into the details through experimenting with new flavours and techniques.An absolute knockout Leader with attention to detail to deliver exceptional food that will leave...

DoubleTree by Hilton Stoke on Trent, Etruria Hall, Festival Way, Stoke On Trent, ST1 5BQ **Rate**: £30000 | Hours: Guaranteed Hours Each Week **Benefits**: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers -...

Role Overview: Service Excellence LeadWe are seeking an experienced professional to lead our service excellence team in the front of house department. The successful candidate will be responsible for creating a positive and supportive environment for all colleagues and guests, ensuring that the highest level of service is delivered at all times.Key...

Permanent, Part Time (11.5 hours per week term time only) Grade 3 (£5,111 pro rata) Required to start as soon as possible Birches Head Academy is part of the Frank Field Education Trust and we work collaboratively with others in our FFET family, allowing our students and staff many **opportunities to develop. This is embodied in the FFET vision**:...

**Head of Education, Skills and Work - HMYOI Werrington - 70674** **£39,674 - £45,625** **Stoke-on-Trent**: **Background to the Role**: The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. The Prisons...

An exciting opportunity has arisen for the role of Head of patient Experience (Band 8B), at UHNM. The Head of Patient Experience is responsible, with the Lead Nurse Quality & Safety, Deputy Chief Nurse, Assistant Directors of Nursing & Divisional Nurse Directors for the development & delivery of the Trust strategy for improving & sustaining Patient...

DoubleTree by Hilton Stoke on Trent, Etruria Hall, Festival Way, Stoke On Trent, ST1 5BQ **Rate**: £10.50 | Hours: Guaranteed Hours Each Week **Benefits**: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers -...

**Guest Experience Manager** - Staffordshire A rare opportunity to join a progressive UK based spa as a Guest Experience Manager. Responsible for providing customer service excellence, working efficiently and effectively to quality standards, this position with drive and develop a client facing strategy. From warm, friendly welcomes to fond farewells this...

Deputy Head Housekeeper **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To...

**Guest Relation Advisor** **Role Purpose**: A customer service focused role, there to deliver a first class Guest Relations service, efficiently handling and resolving enquiries and complaints via a variety of platforms including social media forums. **Working Hours**: - Monday - Friday, on a rota basis - Shift Pattern 1 8:00-4:15 - Shift Pattern 2...