Health Care Assistant

8 months ago

Trafford, United Kingdom Manchester Surgical Services L Full time

**Health Care Assistant role**

**JOB TITLE**:Health Care Assistant (HCA)

**PAY BAND**:Company band to be agreed

**DEPARTMENT/DIVISION**: Outpatient department

**BASED AT**:Hospitals and facilities where HCA staff are allocated to work

**REPORTS TO**:Clinical lead

**PROFESSIONALLY RESPONSIBLE TO**:Outpatient Lead

**JOB PURPOSE**:
The post holder works as part of the outpatient department team under the supervision of registered nurses and:

- Participates in the delivery of patient centred care, always maintaining a compassionate and professional attitude.
- Contributes to the ward / department organisation.
- Support registered nurses in the provision of a caring and safe environment.


The post holder will demonstrate competence in generic and specialist skills as required within a time frame agreed with their manager following the completion of appropriate training and education. The Health Care Assistant will function at a competency level in line with the requirements of the post and achieve and maintain both mandatory and statutory training requirements associated with the role.

**KEY WORKING RELATIONSHIPS**:
All members of the multidisciplinary team, including nursing and medical staff, allied health care professionals, support workers and administration and clerical staff.

**MAIN DUTIES & RESPONSIBILITIES**:

- Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
- Understand own level of responsibility and accountability in relation to registered staff.
- Communicate clearly, effectively, and appropriately with the multidisciplinary team, patients and their family, visitors and carers.
- Through practice demonstrate an understanding of Duty of Care and how this contributes to safe practice.
- Following appropriate training and supervised practice, undertake identified competency based practices which are required for the department, after such tasks have been delegated to them by a registered nurse.
- Identify learning and development needs and produce a personal development plan in conjunction with your line manager / supervisor.
- Achieve and maintain competence in mandatory and statutory training associated with the role.
- Complete documentation of care in line with NHS Standards for Documentation.
- The post-holder must act in such a way as to promote a positive image of Manchester Surgical Services at all times.

Personal and professional skills
- Build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication taking account of differences, capability and needs of individuals.
- Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients, carers, and relatives.
- Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required arrange/ access to information, support and other services to aid effective communication. Greet all patients and visitors to the department with courtesy and respect, being mindful of body language and tone of voice
- Use paper and electronic systems to retrieve and record patient information in line with company documentation standards and operational systems.
- Obtain verbal consent from the patient before any clinical intervention is undertaken, where this is not given report this to a registered nurse prior to undertaking the intervention.
- Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.
- Participate in discussions about patient care and ward and departmental issues at hand over and ward / departmental meetings.
- In instances when a patient/ visitor feels the need to raise concern or complain attempt to deal with this locally initially, but always inform a registered nurse.
- Observe and report to the registered nurse all changes in a patient’s physical and psychological condition.
- Support families and carers following a patient bereavement or when bad news has been shared
- Accept constructive feedback
- Escalate concerns regarding colleagues through the appropriate route
- Maintain professional boundaries and working relationships with patients and colleagues
- Take personal and collective responsibility to do the best you can, working towards your agreed individual and company -wide goals. You are expected to be held accountable and to challenge/ highlight to the line manager poor performance, attitude and behaviour
- Support and participate in induction, orientation of newly appointed staff to their area
- Act as a professional role model to other healthcare staff and students.
- Recognise the limits of your competence and knowledge and reflect on these limits and seek advice on and refer t

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