Bmw/mini Genius Advisor Trainee/apprentice

2 weeks ago

Warrington, United Kingdom BMW Group Academy Full time

**BMW Genius Trainee**

We are currently recruiting for a BMW Genius Apprenticeship (Customer Service) Trainee.

You will be working in a busy BMW/MINI Retailer, and your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands.

The Genius Apprenticeship Programme is unique to BMW and provides the highest level of customer service training to deliver the ultimate customer experience. The programme is designed to enable you to use your engaging personality to inspire and excite customers regarding the features and benefits of the latest BMW products and technologies. The training takes place over a 12-month period in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire.

As a Genius Apprentice, you will:

- Pro-actively approach customers in the showroom to welcome them and see if they need any help
- Provide customers with specific information about all BMW products
- Keep up to date with the latest product information
- Work closely with the Sales Executives to plan and manage customer test drives
- Support the Sales Executives with insight and product knowledge for customers, when required
- Prepare the showroom, ensuring it is always presentable for customers
- Guide customers to the Sales Executive when they express an interest to buy

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on an 8 weekly basis to set performance targets and ensure any development needs are being met.

**Requirements and prospects**

**Desired skills**
- Enthusiasm for excellent customer service
- Ability to work effectively as part of a team as well as have the confidence to work individually

**Personal qualities**

Successful applicants must demonstrate the following:

- Passion for automotive technology
- Excellent communication skills
- Strong organisational skills

**Desired qualifications**
- English
- Maths

**Future prospects**

On successful completion of the apprenticeship, you will be a qualified BMW Genius. You will also have a Level 2 Practitioner Standard in Customer Service.

Following this, there are various opportunities for progression within the Retailer.

**Things to consider**

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training.
- Training is completed in one-week blocks approximately once every two months
- All training costs are covered by the BMW Retailer (travel, accommodation and food)

**About the employer**

All Motor Vehicle Technician, Genius, Aftersales Customer Service (Parts and Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training.

The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint and Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop and will attend our body training facility for their training. The body training facility is located in Milton Keynes.

On successful completion of the Apprenticeship, the qualifications attained will be:

- IMI Level 2 Practitioner Standard in Customer Service
- BMW Genius Certification
- Functional skills in maths and English (as required)
- Employee Rights and Responsibilities (ERR)
- Personal Learning and Thinking Skills (PLTS)

**Apprenticeship framework**

Customer Service

**Training provider**

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by BMW Group Academy

**Employer's Application Instructions**

**Job Types**: Apprenticeship, Full-time

**Salary**: From £5.28 per hour

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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