Ocean Freight Forwarder
1 month ago
Time Appointments are working on behalf of a leading Freight company based in Suffolk. Our client has a fantastic opening available for an Ocean Freight Forwarder to join their expanding team in Felixstowe.
The successful will be responsible for handling the import sea freight shipments from origin to destination whilst delivering first in class customer care.
Key Responsibilities:
- Controlling clients’ import sea freight shipments from origin to destination (FCL’s and LCL’s)
- Liaising with clients, overseas partners, and suppliers to arrange quick dispatch of cargo
- Effectively using inhouse systems to create and manage shipments within agreed upon KPI’s
- Maintaining data quality with a focus on providing clients with accurate date within the innovative visibility platform
- Ensuring all documents and customs clearance information are received and updated in a timely manner
- Proactively planning and arranging deliveries as per client requirements
- Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
- Dealing with client invoicing / job in a timely and accurate manner
- Building relationship with customers in order to add value to the clients and maximise business opportunities
Skills & Experience:
- 2 years previous import sea freight experience within a freight forwarding company is essential
- Excellent interpersonal and communications with the ability to deliver best in class customer service.
- Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus
- Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
- Knowledge of customs procedures and customs tariff would be an advantage
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