Customer Care Assistant

6 months ago

Westerham, United Kingdom Roadchef Full time

Team Member - McDonalds

Clacket Lane Motorway Services, M25 Westerham, Kent TN16 2ER

At Roadchef we are all about teamwork, no matter which of our amazing units you are a part of you will always find a great welcome, a team spirit and most importantly have fun.

As we continue to grow our Site Director, Liam is looking for team members who can be the essential ingredient in bringing together our culture, vision and brands to life at Clacket Lane working in our McDonalds Restaurant.

**What you’ll do**:
The Customer Care Assistant role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas.

Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers.

Don’t worry if you’ve never worked in Mcdonalds before, because we will give you everything you could ever need to excel in your job with our amazing training and development programs.

**The hours available are from 7am-3pm Saturday and Sunday only.**
- Hourly pay rates are £11.67
- Free parking
- £1 meals while on duty
- Employee discounts across our Sites and Brands
- Career developments opportunities
- Well being support
- Early access to your salary via Wagestream if required
- Free staff transport from outside Bromley South Police Station

**What we are looking for**:

- Enthusiastic individuals with a passion for hospitality
- Strong communication skills and the ability to be part of a team
- Adaptable and love the buzz of a fast paced environment
- A team player with a positive attitude
- Previous customer services experience is a bonus but training is provided

**Why choose us?**:
Joining our team means you are part of a close-knit family that values teamwork and growth. We have amazing career opportunities with 65% of our Managers being promoted internally. We are proud holders of the Platinum Investors in People status and recognised as one of the top 25 Best Big Companies to work for.

When you join us you will support our mission to “De-stress” and “Delight” Britain’s road users and help with our vision to make Britain’s road a safer, greener and happier place by elevating the mood of every road user.

We believe anyone from anywhere from any background is free to come and do their very best. Equality, diversity and inclusion are values that are critical to our success.

**Job Type**: Part-time

**Salary**: £11.67 per hour

Expected hours: No more than 16 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Shuttle service provided
- Store discount

Schedule:

- Weekends only

Application question(s):

- Are you 18 or over?
- Do you live within 30 minutes of Clacket Lane Services?
- Are you able to work Saturdays and Sundays?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Westerham (required)

Ability to Relocate:

- Westerham: Relocate before starting work (required)

Work Location: In person

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