Concierge

6 months ago


StocktononTees, United Kingdom Clermont Group Ltd Full time

Reception Area
- Checking-in visitors and answering telephone
- Directing Visitors, giving instructions and directions
- Concierge services when required
- Liaising with tenants
- Couriers and deliveries
- Newspapers
- Flowers

Lobby Maintenance
- Printer /Binder
- Office Stationary
- Ensure smooth running of hospitality for meeting rooms

Meeting Rooms
- Managing meeting room calendar
- Clearing and prepping meeting rooms in a timely manner

Additional
- General IT (basic)
- Maintain clean and safe reception area
- Documenting and communicating action
- Ensuring the Reception Manual is up to date at all times
- Training of the Clermont Support Team

Health & Safety
- Maintaining a clean and safe reception area
- Reporting any health and safety issues to client
- Vigilance of all visitors and addressing suspicious behaviour

Management and Reporting
- Manage content on the building APP
- Handle customer fault reporting by logging, reporting and resolving issues
- Research and initiate ideas for new services to enhance building offering
- Meeting room and ground floor technology - coordinate and support

Sales
- Assist with preparation of marketing material and updating marketing channels
- Keep and update enquiries and viewings tracker
- Conduct customer viewings when necessary - in person, or by ‘virtual’ technology
- Help with move in process
- Prepare customer welcome packs when new customer starts
- Source and update local promotional offerings on building APP
- Come up with ancillary income ideas and offerings for the building

Executive Assistant duties - ad hoc
- Carry out administrative tasks for team on an ad-hoc basis

**Salary**: £12.00 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)

Application question(s):
Work Location: In person

Reference ID: 2506M


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