Concierge

6 months ago

WaltononThames, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Concierge**

**LOCATION: The Heart Shopping Centre,**

**HOURS: 8 hours per week**

**PAY RATE: £13.15 PER HOUR**

**SHIFT PATTERN: Sundays**

**ROLE OVERVIEW AND PURPOSE**

The Concierge will ensure exemplary standards of Customer Service are provided to the client and visitors to the site at all times. The Concierge is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential role.

**KEY RESPONSIBILITIES**

To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- To ensure all visitors are signed in and direct them in where they need to go with in the building.
- Be professional, pleasant, friendly, courteous, and helpful at all times whilst carry out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
- To answer all calls made to reception in a professional and timely manner.
- To record/log all non-conformances and emergencies with the appropriate control room operatives.
- To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- Ensure radio procedures are adhered to at all times.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- N.B - Core tasks are as above, although this list is not exhaustive.

**REQUIRED SKILLS AND EXPERIENCE**

TEAM:

- One team approach.

ACCOUNTABILITY:

- Take ownership of all situations to ensure tasks are completed or escalated when necessary.

CONFIDENCE:

- Aim high and achieve.

HONESTY:

- In all things and respect to all people.

SITE BASED VALUES:

- Always treat everyone with dignity and respect in a professional and courteous manner.
- Always listen intently to our customers and always clarify what they need or want from us.
- Always strive to anticipate our clients’ needs and act quickly to meet them - always try to seek out straightforward, intelligent solutions and effective ways to implement them.
- Always do what you say you will do - whatever the job, always see it through.
- Always aim to go the extra mile - try to give our clients more than they were expecting.
- Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news.

**ESSENTIAL SKILLS**:

- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills

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