Hub Host

5 months ago

London, United Kingdom VervLife Full time

As a Hub Host, your role is to deliver a 5* consistent service at the front end (The Hub) of our operation. You are joining one of the most important teams in the company, turning our vision into a reality every single day. Without you, the Collective would be nothing. You must be a thorough organiser and will be responsible for overseeing processes and procedures in Canary Wharf, our newest co-living and short stay space.

You will need to have great care, passion and commitment. You are an exceptional communicator, which means you are an even better listener. You inspire confidence and trust. It is your job to deliver the experience and service that we want our members to have. There is no such thing as “it’s not my job” in this team.

We believe that building effective relationships with our members will enhance the community spirit and everything we do should be designed around the community’s well being. For this reason, we want you to have a passion for people and a genuine desire to connect with those around you.

The Hub is the heart of our co-living space. A key area that we need to develop is infusing our culture into every single person that walks through the door and joins the community. This team is key to delivering a consistent co-living experience to all our members. The goal is to infuse our culture into every single person that walks through the door and joins the community. This ultimately begins with our communication and interaction before even those members decide to stay or live with us.

Key responsibilities
- Deliver, on a day to day basis, all aspects of a member’s arrival, departure and everything in between as it relates to The Hub
- Responsible for all short and long stay arrivals
- Responsible for executing our brand standards from the front of house.
- Comply with all relevant health and safety legislation, making members feel welcome and safe, the moment they walk into the building on their first day to the moment they leave.
- Report and address any members’ feedback, sharing with the relevant teams.
- Manage the mail and parcels.
- Provide a warm welcome to new members when they move in.
- Being proactive and reactive to any operational tasks to ensure a smooth operation.
- Engage in the continuous process of personal training and development.
- To ensure all operational processes are being adhered to with the site team and carry out regular audits to ensure 100% compliance.
- Support and work with the entire management team for the purpose of improving the running of the site and upkeep of the building.
- Ensure all member arrivals and departures are carried out correctly, following the correct procedures for billing, posting and accounts transactions on each shift, ensuring that banking is completed in compliance with brand and operational procedures.
- Act as a key point of contact for any short stay reservation requests
- Deliver personal and memorable customer service.

Desired Skills and Experience**:
We’re looking for a genuine people person as you will be delivering the front line service to our members. You will be working closely with a very passionate team. You must possess the ability to think on your feet and make smart decisions, fast. We work in a fast paced environment where no two days are the same.
- Can manage and execute processes and procedures
- Thrives under pressure and not fazed by difficult situations
- Empathetic and able to build strong relationships
- Enjoys problem solving
- Excellent communicator, written and oral
- Highly organized
- Passionate about co-living and hospitality
- Ability to be flexible with working hours and days
- Hospitality experience is desirable

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