Senior Customer Service Executive

4 days ago

Windsor, United Kingdom Parkside Office Professional Full time

We are looking for an experienced Customer services executive for our client, an international fresh food company based in Windsor. Fluent French, Spanish, Italian or German is an advantage but not essential. They are looking for someone that has supportedcustomers from order to delivery and understands the supply chain. This role would suit someone that wants to develop into a more senior position.

Reporting to the Customer Operations Manager

**Purpose of Position**:

- To ensure exceptional Customer Services is provided, promoting a 'customer always comes first' approach.
- Front line customer services advisor covering all aspects of customer services, sales support and after sales.
- Orders, queries, quality requests and complaints to be handled in an efficient and effective manner.
- Fostering long term relationships with key contacts, partnering the sales team driving company and team objectives.
- Key point of contact for all matters relating to order processing/management
- Looking after a specific region or a portfolio of accounts
- Process of order through to invoice
- Ensure timely delivery in line with supply chain and logistics
- Pro-actively provide internal and external customers with product availability, information, order and delivery status
- Provide system reports
- Ensure that all documentation relating to customers is up to date and correct
- Arrange samples for the sales teams
- Create price lists
- Make sure Master Data in up to date
- Build effective relationships
- SAP or other ERP system
- Confident communicator and if you speak another European language this would be a huge bonus

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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