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Sales Advisor

4 months ago

London, United Kingdom Currency Exchange Corporation Ltd Full time

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Sales Advisor to join our store in Wimbledon.

This is a permanent role working 21 hours per week in the following shift pattern:
09:30 - 17:30 - Saturday
11:00 - 17:00 - Sunday
09:30 - 17:30 - one day during the week which we can be flexible on depending on your requirements.

The role will include overtime to cover holidays so you'll need a flexible approach to your working hours.

We offer a competitive salary paying £11.95 per hour and quarterly and annual bonus schemes. We also offer 28 days holiday increasing to 31 with service (pro-rata), enrolment onto our BUPA medical cash plan, free uniform and discounted travel money. You'll work along side an extremely passionate and friendly team who genuinely care about the success of our business.

You'll be responsible for:

- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

- Excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred

Competencies required:

- Superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £11.95 per hour

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Reference ID: Wimbledon