Booking and Administration Clerk

1 month ago


Abergele, United Kingdom Betsi Cadwaladr University Health Board Full time

Working in a highly pressurised call centre environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective centralised booking service for a variety of clinics. Act as first point of contact for all enquiries and referrals into the Health Board.
1. Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing, in a tactful, professional manner and ensuring patient confidentiality is maintained. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary.
2. Liaise with colleagues, secretarial staff and clinical staff and other departments and external health care professionals as necessary to provide a courteous and efficient patient access service.
3. Ability to multitask and maintain a high level of concentration and accuracy in an environment where interruptions can be frequent and unpredictable. Responding to queries from patients and health care professionals in a friendly and professional manner.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

This post is fixed term for 4 months due to - meet the needs of the service

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.



  • Abergele, United Kingdom Betsi Cadwaladr University Health Board Full time

    Working in a highly pressurised call centre environment to provide a professional, accurate and prompt administrative function Act as first point of contact for all enquiries and urgent referrals into the Health Board Work as part of a multi disciplinary team, supporting other team members to deliver the Access targets and a patient focused booking service...


  • Abergele, United Kingdom Betsi Cadwaladr University Health Board Full time

    Working within an extremely busy administration team the role consists of collating information which will be sent out to Optometrists and then once the patients information is received back in the service you would be required to input the information on WPAS and an excel spread sheet and create clinic templates. You would also be required to collate data...

  • Administrator

    2 days ago


    Abergele, United Kingdom Betsi Cadwaladr University Health Board Full time

    We are looking to recruit an enthusiastic person who will provide administrative support within the Policy Process and Compliance Team. The successful applicant will be based in Abergele Hospital, with options for hybrid working. The role will be the first point of contact for the Policy Process and Compliance Team, the successful applicant will support...


  • Abergele, United Kingdom Thorncliffe Building Supplies Ltd Full time

    Due to continued expansion, we are looking to recruit an office administration assistant based at our Abergele waste site. Tasks will include answering the telephone, booking skips, general administration and operating the weighbridge. This is a busy office, and applicants must be enthusiastic, flexible and have confidence at accurately operating a computer...

  • Kite Secretary

    2 months ago


    Abergele, United Kingdom Betsi Cadwaladr University Health Board Full time

    We are looking for an enthusiastic and elf motivated secretary to provide high-level secretarial and administrative support to the Intensive community team known as the KITE team at the North Wales adolescence service, Children & Young People’s Services of the Betsi Cadwaladr University Health Board. To communicate and liaise with individuals and groups...

  • Receptionist

    1 week ago


    Abergele, United Kingdom Celyn Vets Abergele Full time

    **Receptionist** **Job description** Job description We are recruiting a full-time receptionist for our veterinary surgery, Celyn Vets, in Abergele. Job Summary  As the face of the business, you will be responsible for ensuring that our clients’ needs are met in a professional and efficient manner. You will be taking calls, booking appointments,...

  • Aftersales Advisor

    3 weeks ago


    Abergele, United Kingdom Threeways Garage Ltd Full time

    **Aftersales Advisor / Parts Advisor** **Location**: Abergele, Conwy, LL22 7HT **Salary**: Competitive, Doe **Contract**: Full Time, Permanent **Are you working in a customer service role or someone with good experience in the motor industry looking to take the next step in your career?** As a company whose roots are firmly in the delivery of outstanding...

  • Care Assistant

    2 weeks ago


    Abergele, United Kingdom Prospero Health and Social Full time

    We are seeking a compassionate and reliable Care Worker to join our team and provide high-quality care to our clients in their own homes. As a Care Worker, you will be responsible for traveling to clients' homes and providing a range of care and support services, including personal care, medication management, and assistance with daily...

  • Care Assistant

    2 days ago


    Abergele, United Kingdom Prospero Health and Social Full time

    We are seeking a compassionate and reliable Care Worker to join our team and provide high-quality care to our clients in their own homes. As a Care Worker, you will be responsible for traveling to clients' homes and providing a range of care and support services, including personal care, medication management, and assistance with daily...