Aftersales Advisor

**Aftersales Advisor / Parts Advisor**

**Location**: Abergele, Conwy, LL22 7HT
**Salary**: Competitive, Doe
**Contract**: Full Time, Permanent

**Are you working in a customer service role or someone with good experience in the motor industry looking to take the next step in your career?**

As a company whose roots are firmly in the delivery of outstanding customer experience, this company believes in building long lasting relationships with its customers and employees based on trust and integrity. Working alongside a team of experienced professionalsthat are passionate about cars, motorhomes and caravans, our company is renowned for providing outstanding customer service levels. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicleservicing and repairs for vehicles, motorhomes and caravans, our company has become one of the top performers for the brands we represent.

Due to continued business growth and success, we are looking for a talented, enthusiastic Aftersales Advisor / Parts Advisor to work in our busy multi franchised aftersales department.

**Aftersales Advisor - The role**:
Our departments main aim is to maximise the utilisation, productivity and efficiency KPI’s of the Aftersales department, whilst maintaining high standards of customer care, working with specific targets and budget guidelines.

In addition to this you will be responsible for:

- Answering all aftersales queries and booking service and repair work in to the diary
- Working closely with a team of experience professionals to control the flow of work through our workshop

**Parts Advisor - What we need from you**:
With the benefit of being a multi-franchised dealership you will have a wealth of management support from all our franchises so you can strive to continually improve the department’s processes and profitability with a 'can do better’ attitude.

Having a solid understanding of vehicle aftersales repairs and maintenance needs, as well as previous franchise dealership experience is desirable, but not essential as training will be given.

**Essential**
- A good understanding of Motor Vehicle Specifications
- A good understanding of vehicle problems, repair and warranty procedures
- Knowledge of Manufacturer operating standards
- Excellent organisational skills
- Good numeracy, literacy and IT skills
- Excellent customer service skills
- Previous experience within a customer service-based environment
- Appropriate customer handling techniques
- Safety policies and procedures
- Invoicing, billing and completion of job instruction cards
- An understanding of monetary transactions
- Use of general office equipment

**Desirable**
- Qualified to GCSE level or equivalent
- Previous experience within a similar automotive / vehicle technician role
- Knowledge of specific products and promotional information
- Knowledge of competitor’s service and pricing structure
- Knowledge of National and European regulations, restrictions and legislation relevant to the motor industry

**What we offer you**
- Free parking
- On Target Bonus
- Franchised Training Programmes for Career Professional Development

**It would be great if you had experience in the following**: Customer Service, CSA, Customer Service Advisor, Reception, Receptionist, Administrator, CSA, Customer Service Administrator, Parts Specialist, Parts Advisor, Showroom Advisor, WorkshopCoordinator, Service Coordinator, Vehicle Service Coordinator, Parts Coordinator

**If you feel you have the skills and experience to be successful within this role, click on APPLY today**

**No agencies please.