Pilot Programmes Advisor

7 months ago

Middlesbrough, United Kingdom Triage Central Ltd Full time

**About the role**:The Advisor for Pilot Programmes will report to the Innovation Lead and be responsible for delivering/facilitating innovative ways of helping participants to succeed. This is an exciting opportunity for an experienced Employment Advisor to use their skills to make a real difference and contribute to the decision-making process on how we want to shape our programmes for the future.

A pilot programme is a smaller-scale programme designed to either test the viability of an idea or to allow us to create expertise on how we can work more successfully with specific (or key) groups of participants in various geographies. The pilot(s) could consist of participant/learners from current live programmes, or new referrals sourced externally.

These programmes allow us to support participants & learners in new pioneering ways and could also support us with future bid writing content and potentially influence funders/commissioners on new options and ways to fill gaps in current provision. With this in mind, knowing how to capture, gather and present evidence of programme delivery will be an imperative part of the role.

Initially, this role will work on a ‘Supported Employment’ programme to support participants into a suitable employment opportunity. This programme heavily focuses on building relationships with local employers to create a pathway into work for individuals with health conditions and disabilities. The role will source sustainable employment opportunities for participants as well as promoting collaborative working with employers to support both their needs and the needs of the participant.

Subsequent pilot programmes could include (although not limited to) prison leavers, ESOL, lower-level education returners etc. The post holder will therefore need to have a flexible approach to a fast-paced role with regular changing work commitments.

**Role themes**: Innovation | Performance Delivery | Quality and Continuous Improvement | People Motivation, Coaching and Development | Employer Relationships | People progression.

**Required criteria**:

- Experience of providing intensive support, guidance, and opportunities to individuals with specific needs. For example - autism, learning disabilities, mental health, physical disabilities, criminal records etc.
- Confidence in delivering information and guidance small groups and adapt learning style to suit individual learner needs.
- Providing follow up actions/support during 121 appointments in line with the Service Delivery Model.
- Confident with contacting employers and making relationships with new/existing employers to offer a brokering/speculative approach in order to find the right position for individuals on the programme(s).
- Be imaginative and use own initiative in re-designing the traditional recruitment approach by promoting an easier route into work for those who need additional support.
- Confident in contacting employers to promote job carving, offer a speculative approach and review job role/duties to suit the individual and employer’s needs.
- Able to offer intensive wrap around support to both individuals and employers if a client was placed into a suitable role.
- Able to educate employers on the benefits of taking on an employee that may require additional training/support.
- Involved in the creation of content and offer suggestions to better ways of working during each programme that could improve the Service Delivery Model.
- Experience or working with caseload management tools and keeping records up to date with individual progress.
- Wide experience of working in a target driven environment with proven success of engaging and supporting individuals
- Must have excellent face to face and telephone communication skills with the ability to work on their own initiative.
- An understanding of how to support individuals with complex barriers.
- Strong communication and interpersonal skills
- Good administration skills, including computer/technology, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
- A willingness to learn and ability to adapt to and embrace change.
- Experience in a training, guidance, education or learning environment that supports individuals.
- Must be dynamic and creative.
- Well organised and self-motivated
- Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines.
- Ability to positively challenge others.

**Desirable criteria**:

- Knowledge of welfare/benefits system
- Level 3 Information, Advice & Guidance
- Similar experience in a previous role
- Partnership & Engagement experience, working with multiple stakeholders to support a participant journey.
- Other desirable criteria including pre-existing network of employer contacts in the local area; the ability to use qualitative mechanisms to deliver continuous improvement to service delivery; a pro-active 'can-do' attitude; a track record of driving p

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