Hospitality Service Supervisor â Front Office

5 days ago


Birmingham, United Kingdom LGH Full time

**Hospitality Service Supervisor '“ Front Office**:
**Birmingham Strathallan Hotel, Signature Collection By Best Western**:
**The Opportunity**

Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when they really need to most.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Health Screening.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- YOU will have experience working within a busy hotel front desk environment (preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (preferred)
- A positive and engaging demeanor.

**Hotel**

The Birmingham Strathallan Hotel Signature Collection By Best Western, is a short taxi ride from Birmingham New Street. And we’re convenient if you’re driving here too, close to the M5 in leafy Edgbaston.

The hotel has 135 rooms and suites offering everything from 53 contemporary designed city doubles, 17 Executive Doubles, to our 18 brand new Classic bedroom. Function rooms for weddings up to 170 guests plus 7 air-conditioned meeting rooms for up to 170 delegates.

**About us**

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.



  • Birmingham, United Kingdom Hilton Full time

    **BENEFITS** - Free meals on duty - Discounted LivingWell membership - Access to Marketplace - shopping with discounts - Personal Development: programmes designed to support your career 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub - Holiday: 28 days including bank holidays (increasing yearly) - Pension scheme - Discounted dental and...


  • Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    Front Office Supervisor – Clayton Hotel BirminghamWe have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel BirminghamObjective of the RoleReporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's requests are...


  • Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    Front Office Supervisor – Clayton Hotel Birmingham Interested in this role You can find all the relevant information in the description below.We have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel Birmingham Objective of the Role Reporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring...


  • Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    Front Office Supervisor – Clayton Hotel Birmingham We have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel Birmingham Objective of the Role Reporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's...


  • Birmingham, United Kingdom Recruiter 365 Full time

    **Front Office Supervisor** Our client is looking for Front Office Supervisor ideally from a hotel background in hotels **Main Duties** The Front Office Supervisor role involves a range of duties, including assisting in the responsibility for the day to day operations of the reception department, assisting the Front Office Manager with help and support -...


  • Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    Front Office Supervisor – Clayton Hotel BirminghamWe have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel BirminghamObjective of the RoleReporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's requests are...


  • Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    Front Office Supervisor – Clayton Hotel BirminghamWe have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel BirminghamObjective of the RoleReporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's requests are...


  • Birmingham, United Kingdom Switch Hospitality Full time

    Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans ensure that...


  • Birmingham, Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    At Clayton Hotel Birmingham, we're committed to delivering exceptional customer experiences. That's why we're looking for a skilled and experienced Front Office Supervisor to join our team. About the Job:This is an exciting opportunity to join a dynamic and forward-thinking hotel as a Front Office Supervisor. As a key member of our Front Office team, you'll...


  • Birmingham, West Midlands, West Midlands, United Kingdom Clayton Hotel Birmingham Full time

    Front Office Supervisor – Clayton Hotel BirminghamWe have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel BirminghamObjective of the RoleReporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's requests...


  • Birmingham, United Kingdom Vietnamese Street Kitchen Full time

    VSK currently have an excellent opportunity for a **Front of House Supervisor** to join our team. Reporting to the Front of house manager, you will manage the front of house operation including the employees and service standards. We are now seeking an experienced Front of House Supervisor to enhance our team, and help us be the best at what we do. You...


  • Birmingham, Birmingham, United Kingdom KSB Recruitment Full time

    Job Title: Hospitality Frontline SupervisorLocation: Birmingham, UKWe are seeking a highly organized and experienced Hospitality Frontline Supervisor to join our dynamic team at KSB Recruitment. This is an excellent opportunity for someone with a strong background in front desk operations, exceptional customer service skills, and proficiency in managing...


  • Birmingham, United Kingdom Compass Group Full time

    **What you'll be doing**: We're recruiting an experienced Hospitality Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Restaurant Associates on a full time basis, contracted to 35 hours per week. As a Hospitality Supervisor, you...


  • Birmingham, United Kingdom RD Catering Full time

    If you’ve got hospitality, leisure or retail experience then we’d love to hear from you! The front of house supervisor is key to our success, so we are looking for someone in our business to be passionate about catering as well as our guests. **ROLE**: - Leading and running events up to 50 people - Lead the team in delivering an excellent guest...


  • Birmingham, Birmingham, United Kingdom Valor Hospitality Partners, LLC Full time

    Front Office Operations ManagerJob Description:This role involves overseeing the front office operations of a hotel, ensuring that all tasks are completed efficiently and effectively. As a Night Auditor, you will be responsible for managing the day-to-day activities of the front office team, including receiving and processing guest arrivals, handling guest...


  • Birmingham, United Kingdom Archie’s - Temple Street Full time

    **Archie’s Front of House Supervisor - Birmingham** **Want to join the Archie’s Family and become a valued member of our Front of House Leadership team?** Archies has a 5-star-studded appeal and has become a recognised and admired place to be, with a creative and unique menu, as well as building such an edgy and vibrant, cool place to dine and hang...


  • Birmingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our BAR+BLOCK Birmingham. Working 25 hours per week, paying up to £11.90 per hour **Front of House Supervisor** **RESTAURANT NAME: BAR+BLOCK Birmingham** **LOCATION: Birmingham (B2 5PG)** **HOURS: 25 hours a week** **SALARY: Up to £11.90 an hour T&C's apply** *** **At Bar+Block, we do our restaurant jobs differently....


  • Birmingham, United Kingdom Cinnamon Care Full time

    Hospitality Supervisor £16.04 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024!Awarded One Of The 'UK's Best Companies To Work For' Sutton Park Grange is a stunning luxurious 56 bedded residential and dementia care home in Sutton Coldfield.This is an exciting full-time opportunity for an experienced and passionate Hospitality...


  • Birmingham, Birmingham, United Kingdom Venues - Stonegate Group Full time

    Hospitality Team SupervisorThis is an exciting opportunity to join our hospitality team as a supervisor, where you will be responsible for supporting the management team in delivering exceptional customer experiences and ensuring that our venue runs smoothly.Key Responsibilities:Provide guidance and support to front of house team membersEvaluate and maintain...


  • Birmingham, Birmingham, United Kingdom Valor Hospitality Partners, LLC Full time

    Job SummaryWe are seeking a highly motivated and organized Hospitality Front Desk Representative to join our team at Valor Hospitality Partners, LLC. As a Weekend Receptionist, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience.Compensation:The salary for this role is approximately £44 per hour, with a...