Installations & Customer Service Co-ordinator

2 months ago

Thetford, United Kingdom Newrooms Design Full time

We are excited to be recruiting for an Installations & Customer Service Co-ordinator to join our team in Methwold, Norfolk.

This a very rare opportunity to work within a successful, well-established independent company where the whole team is passionate about working hard to continuously build on our outstanding reputation across East Anglia.

We specialise in providing a professional and attentive service from commencement to completion of all of our projects and pride ourselves in working from scratch with our customers to achieve their beautiful, dream 'new room' with even the smallest details being carefully considered.

**Required Skills**:
We are looking for a new member of the team who will play a pivotal part in the co-ordination of stock receipt and delivery organisation ensuring that our customers receive a first-class service, first time, every time.

A cross section of skills will be needed to enable the successful applicant to make the role their own; the ability to think on your feet, take a practical approach to any challenges that may arise and being able to adapt to new IT systems are the type of qualities we are looking for.

An excellent communicator you will enjoy working closely with customers, suppliers and the team as a whole; continuously developing and maintaining these relationships in this exciting role.

This role is extremely varied and diverse ranging from speaking to customers, to booking in deliveries, resolving an issue with a supplier and then out to the warehouse to book in new stock. We can guarantee you won't be bored in this role.

Whilst this role is ideally a full time position, we are open to applicants who would like to work part-time and would be able to work 30 hours per week over 5 days.

**About the role**

Day to day responsibilities include:

- Co-ordinating the customer installation experience and being the main point of contact for our customers from the commencement of projects through to successful completion.
- Handling of all after sales queries and remedial matters ensuring that these are dealt with and resolved in a timely manner and that communication with the customer remains paramount.
- Proactively organising and maintaining the delivery calendar to include booking in key dates with suppliers and customers, such as worktop templates and cabinet deliveries.
- Managing our onsite warehouse to ensure all deliveries are promptly and correctly recorded on our in-house systems, that they are correctly labelled and organised into the correct customer loading bays.
- Taking responsibility for the resolution of any deliveries where items may be damaged or missing to ensure these are replaced immediately to avoid any project delays.
- Working closely with our team of designers to lead with the ordering of appliances and other items as part of customer design plans.
- Maintaining relationships with suppliers to coordinate deliveries in line with scheduled customer installations and resolving any incorrect or damaged orders.
- Working with our ordering database to produce all operations, customer order and delivery paperwork ready for items to be fitted on site.
- Supporting our Accounts team to ensure all invoices and purchase orders have been raised/paid correctly.
- Taking the lead on weekly operations meetings to ensure that any issues raised are dealt with and followed up in a timely manner and co-ordinating with the rest of the team to ensure actions are completed.

**Job Types**: Full-time, Part-time

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

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