Agent Nationwide for Glasgow
6 days ago
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
Do you have a passion for customers? Do you have a want to help create a story of everyday people, helping everyday people? Do you want to work with one of the UK’s biggest building societies? Then look no further
We are hiring Customer Service Advisors in partnership with our client Nationwide Building Society.
We are seeking Full Time Customer Service Advisors who are passionate about doing the right thing for Nationwide’s members.
What do we offer?
- £11.50 per hour (£22,425 per annum based on 37.5 hours/week)
- Full training to support you before you go live - 5 weeks of dedicated training with Nationwide’s Training team to make sure you are fully supported and prepared
- Great shift patterns - During the first 5 weeks of training and beyond You will work Monday to Friday 8.30 am to 5 pm. And after completion of training shifts fall between 8 am - 8 pm Monday to Sunday - some flexibility to work until 10 pm if required
- Advance notice of shift patterns - so you can plan your free time
- Great location - 5/10 minutes walk from Central Station
- Flexible hybrid work models after training
But wait there is more
As a Bill Gosling Outsourcing employee you also get to enjoy the benefits of our amazing work culture too:
- Increasing holiday entitlement (28 to 33 days/year)
- “Birthday” paid time off
- Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
- Opportunities for career progression through leadership development programmes - The majority of our Production Leadership team started as an agent
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and well-being support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of well-being content related to sleep, mental health, fitness, and nutrition among other topics
- Be part of our Engagement Committee
- Work-Life Balance
- Opportunity to win incentives
- Ongoing support of local charities
- Employee referral programme - Refer a friend/family and earn extra money for every referral hired
- Casual dress code
What does the role involve?
- Handling a range of both outbound and inbound calls, you’ll play a central role when it comes to supporting Nationwide’s members with their general banking queries
- Engaging with members on their day to day banking needs, while ensuring attention to detail through multiple internal systems.
What experience do you need?
- Customer service experience REQUIRED.
- Banking/finance experience - PREFERRED.
- Contact center experience - PREFERRED.
- You will have a passion to help support members' needs and can confidently build rapport on the phone.
- You will also have great attention to detail and accuracy when updating information on systems.
- You should thrive in working in a fast-paced environment.
- Computer literacy and experience working on multiple systems simultaneously would be a great asset.
:
**Salary**: £22,425.00 per year
Schedule:
- Monday to Sunday
Work Location: In person
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