Team Member

3 months ago

Chester, United Kingdom FLIP OUT Full time

We are Flip Out UK. We are the UK's fastest growing (and best) adventure park brand, where fun knows no bounds We're currently on the lookout for vibrant, energetic, and engaging Team Members to join our dynamic team.

**Duties & Responsibilities**:
We are all about our guests As a Team Member, your top focus will be to deliver exceptional customer service, whilst ensuring our guests' health, safety, and wellbeing are always prioritised. You'll create an atmosphere where guests thrive on your infectious personality, making every visit a memorable experience, one guest at a time
- Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm. From the moment they walk through the door, throughout their visit, to when they head back home.
- You will be working across all areas of the park including Reception, Diner, Activities Areas, Parties and more
- Processing transactions (Cash & Card) when working on Reception and Diner
- Conducting and engaging our guests in their safety briefing
- Be the first point of contact for any accidents/incidents that may occur in your area of work
- Uphold our park rules at all times
- Follow all of Flip Out’s regulations/policies and procedures
- Report maintenance issues immediately to your Court Supervisor
- Escalate any complaints to your Shift Manager, swiftly and professionally
- Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
- Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five

**The person we are looking for is**:
**F**riendly

**L**ively

**I**nteractive

**P**rofessional

**O**utgoing

**U**pbeat

**T**eam Player

**Hours**:
We are looking for team members to join us on a zero hour contract covering weekdays and weekends. We have shift availability from 8am-10pm everyday and we work 6 or 8 hour shifts per day.

**Rates of Pay & Benefits**:
16-17 year olds - £6.40 per hour

18-20 year olds - £8.60 per hour

21 year olds + - £11.44 per hour

We have a portal offering huge discounts across the largest retailers and offering cashback too We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise) The list goes on

**Equality, Diversity & Inclusion**:
At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible) We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

**Job Types**: Full-time, Part-time

Pay: Up to £11.44 per hour

Schedule:

- Every weekend
- Holidays
- Weekend availability

Application question(s):

- What is your shift availability each week?
- Do you have full availability during the upcoming summer holidays? If not, please provide details of any holidays/days not available.

Work Location: In person

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