Team Member

3 weeks ago


Chester, United Kingdom FLIP OUT Full time

We are **Flip Out UK**. We are the UKs biggest and best adventure park brand We are now recruiting for an informative, bubbly, personable and engaging **Team Member** to join our team in **Chester.**

**Job Overview**

We are all about our guests Your goal will be to provide them with the best customer service possible You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time

**Duties and Responsibilities**
- Be the face of Flip Out
- Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm.
- You will be working across various areas of the park including Reception, Trampolines, Stunt Zones, Foam Pits, Soft Play, Ninja Wipeout and plenty more.
- Cash & card handling when working on Reception
- Conducting and engaging our guests in their safety briefing following on from your training and induction
- Ensure excellent standards of housekeeping are maintained at all times
- Be the first point of contact for any accidents/incidents that may occur in your area of work
- Uphold our park rules at all times
- Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
- Report maintenance issues immediately to your court supervisor
- Escalate any complaints to your Shift Manager swiftly and professionally
- Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
- Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five

**Qualifications/Skills**
- Be able to work well under pressure
- Ability to work in various areas of our park
- Eager to Learn
- Fantastic Teamwork
- Be personable, engaging, positive and bubbly
- This role is all about personality and the right attitude where you know nothing else other than making all our guests feel welcomed and cared for at all times

**Working Conditions**
- We are looking for part time and full time members to join the team - you must have school holiday & weekend availability.
- Our parks are large in scale and as such a degree of good fitness is essential as you will work your way around the park dealing with many matters on a day to day basis with the ability to stabilise yourself on our trampolines should you be required to and be required to stand for extended periods of time.

**Job Types**: Full-time, Part-time
Part-time hours: 1-40 per week

**Salary**: Up to £9.50 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- What is your shift availability each week?
- If successful, would you be available for interview on Thursday 18th August or Tuesday 23rd August or Friday 26th August? If so, please state which date works best.

**Experience**:

- customer Service: 1 year (preferred)


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