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Events Administrator

7 months ago

Nottingham, United Kingdom Event Caterer Group ltd Full time

**Company Overview**:
At Event Caterer Group, we specialise in providing exceptional catering services for a wide range of events, from corporate functions to weddings. We are committed to delivering unforgettable experiences to our clients, and the Event Details Manager plays a crucial role in ensuring that every aspect of their event is meticulously planned and executed to perfection.

As an Event Administrator(Customer Experience Specialist), you will be responsible for managing all aspects of our clients' events from the moment they commit to a sale until the successful completion of the event. Your primary responsibilities will include:

- **Customer Communication**: Act as the main point of contact for clients after they commit to a sale, ensuring clear and timely communication to address any questions or concerns they may have.
- **Event Planning**: Work closely with clients to gather all necessary details about their event, including dietary preferences, guest count, venue specifications, and any special requests.
- **Documentation and Invoicing**: Prepare and issue invoices accurately, ensuring all details are correct and payments are processed in a timely manner.
- **Job Sheet Production and Operations Handover
- **Prepare and handover accurate job sheets in a timely manner to the production team, and issue a briefing.
- **Exceptional Customer Experience**: Ensure that every client has an exceptional experience by providing personalised service and attention to detail throughout the planning process.
- **Event Coordination**: Coordinate with internal teams to ensure all aspects of the event are planned and executed flawlessly, including catering, staffing, equipment rental, and logistics.
- **Meetings and Zoom Calls**: Schedule and conduct regular meetings and Zoom calls with clients to review event details, address any updates or changes, and ensure alignment on expectations.
- **Venue Visits**: Occasionally visit event venues to familiarise yourself with the space and ensure accurate production of job sheets for the more complex jobs
- **Payment Management**: Ensure that all payments are received in full and processed before handing over event details to the operations team.
- **Feedback Pursual
- **Chase and request feedback and positive reviews

**Qualifications**:

- Previous experience in event planning or customer experience management preferred.
- Strong communication and interpersonal skills.
- Exceptional attention to detail and organisational abilities.
- Ability to thrive in a fast-paced, deadline-driven environment.

**Benefits**:

- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive benefits package.
- Professional development opportunities.

**Job Type**: Part-time

Pay: £11.55-£12.00 per hour

Expected hours: 25 per week

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Event planning: 1 year (preferred)
- Invoicing: 1 year (preferred)

Work Location: In person