Receptionist

2 weeks ago


StokeonTrent, United Kingdom Gateway Psychology Full time

**Job type**:Full-time.
- **Working pattern**:37.5-38.75 hours per week, typically from 8:45am-5pm on Monday to Friday. Some after-hours work may be required. Negotiable on interview.
- **Salary**:£17,000 - £21 000. Negotiable depending on experience.
- **NHS Band equivalent**:Not applicable
- **Specialism**:Children, young people and family psychological service.
- **Reporting to**:Office Manager or designate.
- **Location**:Gateway Psychology, 7-9 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6BD. Some travel may be required depending on business requirements.
- “During my time as Receptionist at Gateway Psychology, I have thoroughly enjoyed creating a welcoming environment for our clients. The workday is varied and fast paced, with plenty of opportunities for professional growth. Equally, I have found building trust with our children and young people very rewarding (remembering their favourite flavour of milkshake always helps). I have found the culture at Gateway to be positive and encouraging, a place that brings out the best in their employees.” Feedback from our previous Receptionist_

**Employee benefits**
- 36 days paid annual leave (includes 8 Bank Holidays)
- Attractive pension scheme (above national statutory minimum)
- Private medical insurance via salary sacrifice
- Income protection to 400% of annual salary
- Group life insurance
- Employee Assistance Programme (access to 24/7 GP appointments, nutritional advice, get-fit programme, mental health counselling, second opinions on medical diagnoses etc)
- Wellbeing programme
- Generous company sick pay scheme
- Company laptop and mobile phone
- Paid overtime or time-in-lieu opportunities
- Training opportunities for professional development
- Potential for flexible working or part-time work
- Paid-for staff events (e.g. social meals out, picnics, team activities etc)
- An excellent purpose-built facility dedicated to therapeutic work with children and young people, as well as a high-spec training facility.

**Overall Role**:

- Welcome clients and visitors in a warm and friendly manner and answer any questions that they may have.
- Answer the telephone in a warm and friendly manner, answering enquiries, taking messages and transferring calls to the correct staff as needed
- Conduct sign-in procedures as applicable, offer and/or serve refreshments as needed
- General office and reception administration tasks, filing, copying, binding, scanning etc.
- Ensure reception areas are tidy and presentable.
- Assist clinicians in setting up therapy rooms and tidy up afterwards as necessary.
- Receive deliveries, distribute incoming mail, ad-hoc tasks as directed.
- Take inventory of office, kitchen/bathroom and hospitality stocks, refill and/or re-order as needed
- Assist in the overall day-to-day running and management of the company under the guidance of the Office Manager

**Professional registrations required**: Not applicable

**NHS Banding Equivalent**:Not applicable for this role

**Experience**: Experience of working in a similar environment (e.g. psychology service, NHS CAMHS, working with children, families and young people, doctor/dentist reception etc.)

A minimum of three years post-qualification in a suitable environment is required.

**Role requirements**:
Communication and Relationships
- Communicates clearly, in a warm, friendly, empathic and compassionate manner.
- Good English language skills, both written and verbal.
- Not easily flustered, resilient in occasionally challenging situations.
- Able to flexibly operate within work processes

Skills, Knowledge, Training and Experience
- Well-organised and structured administrative skills.
- Excellent communication skills with clients, staff and visitors
- Post-qualification training in Business Administration, Customer Service or related courses would be desirable
- Proficient in IT technologies including MS Office and online video meeting hosting (e.g. Zoom)
- Able to operate in an environment of complex situations

Planning and Organisational Skills
- Well organised, reliable and punctual in fulfilling tasks
- Plans, prioritises and organises own work, reception and general administrative tasks, covering a range of requirements
- Coordinates with other staff and internal departments as required

Physical Skills, Abilities and Requirements
- Combination of sitting, standing, walking.
- Light physical effort for several short periods
- Able to negotiate stairs and facilities that do not have disabled access
- Able to use computer keyboards/touch screens/computer screens, reading of types/written materials and handwriting
- Driving skills - holds current clean UK driving license
- English speaking as primary language

Responsibility for Client and Visitor Care
- Welcomes clients, carers, professionals and visitors in a warm, friendly and professional manner
- Answer telephone calls in a warm, friendly and professional manner, transfer these to other staff as required. Log messages and



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