Customer Services Associate Hybrid-working

2 weeks ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Associate, Retail Company, £24,000-£28,000, Hybrid-working, London, Immediate Start
Our client, an exciting Online Retail company whom have grown exponentially in the 8 years since their establishment, are actively recruiting an articulate, personable Customer Service Associate to join their company permanently, working on a hybrid basis (2days in the North London office / 3 days working from home).
- Handling in excess of 30 daily inbound calls from both B2C and B2B clients (primarily B2C)
- Acting as the first point of contact for any queries covering orders, returns and deliveries
- Educating our customer base on product range/services
- Ensuring an incredible experience is afforded to each and every customer
- Resolving tickets using Zendesk
In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience of handling high volume inbound calls
- Articulate, professional telephone manner
- Fun, sociable personality (integral to fit the brand)
- Genuine passion for delivering a great customer experience



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